This workshop provides 3 days (32 hours) of instruction delivered by an official IATA Instructor.
Student performance will be based on an assessment
Participants should have prior knowledge of Reservations and Intermediate Passenger Fares and Ticketing
Recommended level is Intermediate and Advanced
The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.
How to register
To attend a class scheduled at one of our training centers: Register early and save up to 20%! Please read the Terms for the early bird discount. The discount will be calculated at the time of payment.
Upon completion of this course you will be able to:
Define important terms and conditions for the correct filing and interpretation of carrier tariffs
Compare the criteria used for the selection of the carrier fare, baggage rule and validating carrier
Identify critical data elements in the Passenger Name Record (PNR) and Electronic Ticket Record
Calculate percentage-based sales taxes on domestic and international fares
Interpret provisions of Categories 16 versus 31/33
Use Composite and Passenger Services Resolutions and Recommended Practices
Orientation to Composite and Passenger Services Resolutions and Recommended Practices
Reservation best practices
Review of core PNR and Electronic Ticket (ET) elements
Definition of pricing terms
Percentage-based sales taxes
Standard Conditions 100/101 versus ATPCO categories
Avoiding Exchange/Reissue/Refund discrepancies
Extracts from the Composite and PSC Resolutions
Course manual and supplementary handouts
Access to ADM interactive lessons, online maps and other references
Who should attend
This course is recommended for:
Airline sales agents and pricing analysts
Travel agents, consolidators and subagents
GDS/Travel Management Companies (TMCs)
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.