Agency Debit Memo (ADM) Prevention Workshop (classroom)



About the course

3-day (24 hours) classroom course

Analyze the root causes of Agency Debit Memos (ADMs). Equip yourself with knowledge of key industry standards published in IATA Composite and Passenger Services Resolutions to avoid costly mistakes.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Download the Outline

Course Code: TALF-16

Course format

  • This workshop provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment.


  • Participants should have prior knowledge of Reservations and Intermediate Passenger Fares and Ticketing.
  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

There are no scheduled classes at the moment

What you will learn

Upon completion of this course you will be able to:

  • Define important terms and conditions for the correct filing and interpretation of carrier tariffs
  • Compare the criteria used for the selection of the carrier fare, baggage rule and validating carrier
  • Identify critical data elements in the Passenger Name Record (PNR) and Electronic Ticket Record
  • Calculate percentage-based sales taxes on domestic and international fares
  • Interpret provisions of Categories 16 versus 31/33
  • Use Composite and Passenger Services Resolutions and Recommended Practices

Course content

  • Orientation to Composite and Passenger Services Resolutions and Recommended Practices
  • Reservation best practices
  • Review of core PNR and Electronic Ticket (ET) elements
  • Definition of pricing terms
  • Percentage-based sales taxes
  • Standard Conditions 100/101 versus ATPCO categories
  • Avoiding Exchange/Reissue/Refund discrepancies

Supporting materials

  • Extracts from the Composite and PSC Resolutions
  • Course manual and supplementary handouts
  • Access to ADM interactive lessons, online maps and other references

Who should attend

This course is recommended for:

  • Airline sales agents and pricing analysts
  • Revenue accountants
  • Travel agents, consolidators and subagents
  • GDS/Travel Management Companies (TMCs)

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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