Baggage Handling Services and Systems (Classroom, 3 days)


About

Baggage mishandling costs the air transport industry around US$2.9 billion annually. Correct baggage handling not only reduces costs but also contributes to facilitation and passenger comfort.

Learn to recognize baggage handling problems at the source and enhance your service efficiency by incorporating improved processes, infrastructure, and service management in your organization. Analyze the various airline service models and how to apply them to check-in, ramp and baggage claim procedures.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TAPG-09

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment

Prerequisites

  • There are no prerequisites for this course
  • Recommended level is Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

Baggage Handling Services and Systems (Classroom, 3 days)

Korea, Republic of, Incheon (IAAA-HST)
8 - 10 April, 2020
Register before 18 Mar, 2020 for a USD100 discount
Please register by 18 Mar
All prices are before tax. Class no: 109449 English
Dev. Nations
USD 1,470
Member
USD 1,890
Regular
USD 2,100

3 additional classes are scheduled

Baggage Handling Services and Systems (Classroom, 3 days)

United States, Miami (IATA, ACCET Accredited)
24 - 26 June, 2020
Register before 26 Mar, 2020 for a 20% discount
Please register by 03 Jun
All prices are before tax. Class no: 109918 English
Dev. Nations
USD 1,470
Member
USD 1,890
Regular
USD 2,100

Accett

The IATA Training Center in Miami is ACCET Accredited


A regional course discount (up to 10% discount) is available for classroom courses at IATA Training Centers in the Americas (excluding Canada).

To claim the discount, enter 'LatAmTraining' in the promotional code field during your registration. The discount will be deducted automatically from the course price. This discount will be applied in addition to any qualifying early bird promotion.

Miami Training Center Information

Baggage Handling Services and Systems (Classroom, 3 days)

Germany, Frankfurt (FRA-RTP)
17 - 19 August, 2020
Register before 19 May, 2020 for a 20% discount
Please register by 27 Jul
All prices are before tax. Class no: 104766 English
Dev. Nations
USD 1,470
Member
USD 1,890
Regular
USD 2,100

This class is offered in cooperation with FRAPORT.

As part of the course, participants will be visiting FRAPORT facilities airside, so it is highly advisable to bring appropriate clothing for the visit at the ramp.

Baggage Handling Services and Systems (Classroom, 3 days)

Hong Kong SAR, China (IATA)
7 - 9 October, 2020
Register before 09 Jul, 2020 for a 20% discount
Please register by 16 Sep
All prices are before tax. Class no: 109917 English
Dev. Nations
USD 1,470
Member
USD 1,890
Regular
USD 2,100

What you will learn

Upon completing this course you will be able to:

  • Identify main problems in your baggage handling
  • Analyze the impact of mishandled baggage for stakeholders
  • Measure the performance of a handling system at an airport or outstation
  • Improve baggage handling processes and infrastructure
  • Identify planning requirements and airport infrastructure improvements
  • Discuss solutions based on best practices, using IATA’s experience with industry-wide projects

Course content

  • Airport types and airline requirements
  • Processes within passenger terminal operations
  • Operating characteristics of Baggage Handling Systems (BHS)
  • Lost and mishandled luggage
  • Slow processing
  • Infrastructure planning and processes
  • Measuring efficiency and performance
  • Managing baggage handling teams
  • Outstation operations and control
  • Improving existing systems and processes
  • Contingency towards uninterrupted services
  • Future developments in BHS

Download the Outline

Activities

  • Case studies

Who should attend

This course is recommended for:

  • Airport Operations Managers
  • Station Managers
  • Baggage Handling Supervisors
  • Airport Development Specialists

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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