Change Management (Classroom, 3 days)

About

Learn how to effectively lead and manage important organizational changes through proven methodology and experiential exercises.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TAPH-17

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Student performance will be based on an assessment

Prerequisites

• Participants are required to complete a questionnaire prior to the course describing their change project or issue, its impact and status
• Recommended level is Entry-level and Intermediate
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• To attend a class scheduled at one of our training centers: Register early and save up to 20%! Please read the Terms for the early bird discount. The discount will be calculated at the time of payment.
• To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

What you will learn

On completion of this course you will be able to:

• Develop a change strategy focusing on the people side of change
• Work with a simulation to identify key issues, create and implement a change plan
• Create buy-in and readiness for change
• Develop a personalized change leadership development plan
• Obtain coaching on your change leadership style and strategy

Course content

• Characteristics of effective change teams
• Personalized leadership assessment
• Coaching and personalized development plans
• Building a case for change
• Leveraging resistance to change

Who should attend

This course is recommended for:

• Directors
• Managers
• HR managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.