Human Factors for ATSEP (Classroom, 2.5 days)


This course covers all the topics of the Human Factors subject of the Air Traffic Safety Electronics Personnel (ATSEP) Qualification training. As prescribed by the 2017/373 European regulation, it is designed to impart knowledge and skills in a highly experiential and practical course with group activities, games and exercises.

The study of human factors is about understanding human behavior and performance. When applied to aviation operations, human factors knowledge is used to optimize the fit between people and the systems in which they work, to improve safety and performance. The training course will include exercises and cases specifically adapted to ATSEPs in ATC providers.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course Code: TCVT-70

Course format

  • This classroom course provides 2.5 days (29 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment


  • There are no prerequisites for this course
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

Human Factors for ATSEP (Classroom, 2.5 days)

Canada, Montreal (IATA, ACCET Accredited)
22 - 24 September, 2021
Register before 01 Sep, 2021 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 01 Sep
All prices are before tax. Class no: 132524 English
Dev. Nations
USD 1,370
USD 1,790
USD 2,000

Please check if you are eligible to travel to Canada before you complete your registration.


The IATA Training Center in Montreal is ACCET Accredited

Visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travelers with a valid visa. Do you need an eTA? Apply for your eTA (a CAD 7 fee applies).

Please note that travelers or if you are booking for someone else, are responsible to request their visas through varying designated channels (consulates and/ or third party companies) in due time.

A regional course fee (15% discount) is applied to course participants residing in Canada who attend classes at the Montreal Training Center. To claim the discount, enter YMQ-LOCAL in the promotional code field during your registration. The discount will be deducted automatically from the course price.

These regional discounts will be applied in addition to any qualifying early bird promotion.

As per the detailed procedure on our tax page, non-Canadian residents do not pay sales taxes if they advise us prior to their purchase.

Montreal Training Center information

What you will learn

Upon completing this course you will be able to:

  • Describe the factors which can affect personal and team performance
  • Communicate effectively with different persons
  • Explain how to detect and mitigate errors
  • Identify reasons for loss of team effectiveness and actions to prevent it and prevent repetition
  • Act to relieve or minimize stress in self and/or others
  • Explain how to manage fatigue individually and at the organizational level

Course content

The content is based on the EASA “Annex XIII to ED Decision 2017/001/R”, which constitutes the Acceptable Means of Compliance (AMC) to EU IR 2017/373 Part-PERS:

  • Introduction to Human Factors
  • Psychological factors
  • Human error
  • Organizational and social factors
  • Teamwork and team roles
  • Communication
  • Fatigue and stress management

Download the Outline


  • Indoor experiential, with group exercises, games, and practical activities
  • Classroom lectures
  • The course may include a final examination, if required by the customer

Who should attend

This course is recommended for:

  • ATSEPs
  • Engineering staff
  • Technical staff

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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