Did you know that in the past 4 years, 53 participants from 12 countries have taken this course with IATA?

About the course

2-day (16 hours) classroom course

Following the IOSA Airline Auditor Training, this course focuses on the IOSA discipline - Operational Control and Flight Dispatch (DSP), which ensures that you will be equipped with the knowledge and skills to perform internal audits using the IOSA DSP checklist. You will learn how to interpret IOSA Standards and Recommended Practices (ISARPs) and find out about the challenges you may encounter when conducting internal assessments against DSP ISARPs.

Course code: TALS-56

Course format

• This classroom course provides 2 days (16 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Participants should have previous IOSA Program and airline auditing knowledge and experience.
• Recommended level is Intermediate and Advanced.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

What you will learn

Upon completion of this course you will be able to:

• Interpret and apply the IOSA DSP checklists in internal audits
• Distinguish the philosophy behind the development of IOSA Standards Manual (ISM) - Section 3 - DSP
• Identify key terms used in the IOSA Standards Manual (ISM) - Section 3 – DSP for the purpose of effectively applying ISARPS
• Summarize the certification, training and knowledge requirements of the various personnel functions that relate to Flight Dispatch
• Use auditor actions

Course content

The key topics that are covered during this course include:

• Historical perspective; ‘Compliance’ and ‘Conformance’
• Philosophy underlying IOSA Standards Manual (ISM) Section 3 - DSP
• New technical terms in the industry
• Operational control
  • Problems encountered during line operations
• Prescriptive and performance-based compliance
• Flight Following, Monitoring and Watch
  • Tools used in Flight Following
• IOSA Standards and Recommend Practices (ISARPs) analysis
  • ISARPs’ requirements and interpretation

Activities

• Role play
• Exercises

Who should attend

This course is recommended for:

• Operational Control and Flight Dispatch professionals
• Quality managers and analysts
• IOSA analysts and coordinators
• Airline internal auditors

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.