Managing Across Cultures (Classroom, 3 days)


About

Polish your skills and understand cultural awareness and communication as a service provider.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TAPH-35

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment

Prerequisites

  • There are no prerequisites for this course
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

Managing Across Cultures (Classroom, 3 days)

Switzerland, Geneva (IATA)
23 - 25 June, 2020
Register before 02 Jun, 2020 for a USD100 discount
Please register by 02 Jun
All prices are before tax. Class no: 120174 English
Dev. Nations
USD 1,540
Member
USD 1,980
Regular
USD 2,200

What you will learn

On completion of this course you will be able to:

  • Develop awareness of one's own cultural biases as they affect your behavior and that of others in organizations
  • Develop a model of culture that can be applied at several levels: national (primarily); corporate; industry/business; functional/professional
  • Understand the impact of culture on management practice: organizational structure and process; strategy; human resources management
  • Develop strategies for managing cultural differences as: international managers, multicultural teams, and global organizations
  • Provide guidelines on managing cultural issues in mergers and acquisitions

Course content

  • Customer service & effective communication skills
  • Personal awareness using the Myers-Briggs Type Indicator (MBTI)
  • Cultural awareness, culture and coping with cultural differences
  • Customer contact techniques
  • Conflict management

Who should attend

This course is recommended for:

  • Managers
  • Front line staff

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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