Managing Across Cultures (classroom)


Did you know that in the past 4 years, 39 participants from 5 countries have taken this course with IATA?

About the course

3-day (24 hours) classroom course

Polish your skills and understand cultural awareness and communication as a service provider.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TAPH-35

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment

Prerequisites

  • There are no prerequisites for this course
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Next class

Managing Across Cultures (classroom)

United States, Miami (IATA, ACCET Accredited)
19 - 21 October, 2022
Register before 19 Jul, 2022 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 28 Sep
All prices are before tax and include applicable discounts.
Class no: 148576
English
USD 1,232
USD 1,584
Regular
USD 1,760

Accett

The IATA Training Center in Miami is ACCET Accredited


A regional course discount (up to 10% discount) is available for classroom courses at IATA Training Centers in the Americas (excluding Canada).

To claim the discount, enter 'LatAmTraining' in the promotional code field during your registration. The discount will be deducted automatically from the course price. This discount will be applied in addition to any qualifying early bird promotion.

Miami Training Center Information

1 additional classes are scheduled

Managing Across Cultures (classroom)

Switzerland, Geneva (IATA)
26 - 28 October, 2022
Register before 26 Jul, 2022 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 05 Oct
All prices are before tax and include applicable discounts.
Class no: 148709
English
USD 1,232
USD 1,584
Regular
USD 1,760

What you will learn

On completion of this course you will be able to:

  • Develop awareness of one's own cultural biases as they affect your behavior and that of others in organizations
  • Develop a model of culture that can be applied at several levels: national (primarily); corporate; industry/business; functional/professional
  • Understand the impact of culture on management practice: organizational structure and process; strategy; human resources management
  • Develop strategies for managing cultural differences as: international managers, multicultural teams, and global organizations
  • Provide guidelines on managing cultural issues in mergers and acquisitions

Course content

  • Customer service and effective communication skills
  • Cultural awareness, culture and coping with cultural differences
  • Customer contact techniques
  • Conflict management

Who should attend

This course is recommended for:

  • Managers
  • Front line staff

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Human Resources Management Diploma

Comprehensive diploma for people management, from selection to performance management, for measurable human performance improvement in the workplace.

  • English
  • Español

Airport Strategic Management Diploma

Combine courses in the areas of planning, management and business development for a complete overview of airport strategy.

  • English
  • Español

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