Managing Across Cultures (Classroom, 3 days)

Did you know that in the past 4 years, 39 participants from 5 countries have taken this course with IATA?

About

Polish your skills and understand cultural awareness and communication as a service provider.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TAPH-35

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Student performance will be based on an assessment

Prerequisites

• There are no prerequisites for this course
• Recommended level is Entry-level and Intermediate
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to login to your Training Account . Please have your login details ready.
• Register early and save up to 20% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Next class

Managing Across Cultures (Classroom, 3 days)

United States, Miami (IATA, ACCET Accredited)

8 - 10 June, 2022

Register before 08 Mar, 2022 to take advantage of the 20% Early Bird discount*. The price below includes this discount. *Terms apply

Please register by 18 May

All prices are before tax. Class no: 148576 English

Dev. Nations

USD 1,232

Member

USD 1,584

Regular

USD 1,760

View more details View fewer details

The IATA Training Center in Miami is ACCET Accredited

---

A regional course discount (up to 10% discount) is available for classroom courses at IATA Training Centers in the Americas (excluding Canada).

• To be eligible, all the following conditions must be met: Payment must be made by credit card; You must be resident in Latin America or the Caribbean Islands (pdf); If billing a company, the company must be based in the Americas (excluding US and Canada).
• Exclusions: Any course on the LatAmTraining Promotion exclusion list (pdf).

To claim the discount, enter 'LatAmTraining' in the promotional code field during your registration. The discount will be deducted automatically from the course price. This discount will be applied in addition to any qualifying early bird promotion.

Miami Training Center Information

Register

What you will learn

On completion of this course you will be able to:

• Develop awareness of one's own cultural biases as they affect your behavior and that of others in organizations
• Develop a model of culture that can be applied at several levels: national (primarily); corporate; industry/business; functional/professional
• Understand the impact of culture on management practice: organizational structure and process; strategy; human resources management
• Develop strategies for managing cultural differences as: international managers, multicultural teams, and global organizations
• Provide guidelines on managing cultural issues in mergers and acquisitions

Course content

• Customer service and effective communication skills
• Cultural awareness, culture and coping with cultural differences
• Customer contact techniques
• Conflict management

Who should attend

This course is recommended for:

• Managers
• Front line staff

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.