Managing Across Cultures (Classroom, 3 days)


About

Polish your skills and understand cultural awareness and communication as a service provider.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TAPH-35

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment

Prerequisites

  • There are no prerequisites for this course
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

Managing Across Cultures (Classroom, 3 days)

Switzerland, Geneva (IATA)
29 - 31 March, 2021
Register before 29 Dec, 2020 for a 20% discount
Please register by 08 Mar
All prices are before tax. Class no: 132828 English
Dev. Nations
USD 1,540
Member
USD 1,980
Regular
USD 2,200

1 additional classes are scheduled

Managing Across Cultures (Classroom, 3 days)

Canada, Montreal (IATA, ACCET Accredited)
28 - 30 June, 2021
Register before 30 Mar, 2021 for a 20% discount
Please register by 07 Jun
All prices are before tax. Class no: 132532 English
Dev. Nations
USD 1,540
Member
USD 1,980
Regular
USD 2,200

Accett

The IATA Training Center in Montreal is ACCET Accredited


The Canadian authorities have announced that starting March 15, 2016, visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travelers with a valid visa. Do you need an eTA? Find out here.

To apply simply click here (a CAD 7 fee applies) for your upcoming trip.

Please note that travelers or arrangers are responsible to request their visas through varying designated channels (consulates and/ or third party companies) in due time.

A regional course fee (15% discount) is applied to course participants residing in Canada who attend classes at the Montreal Training Center. To claim the discount, enter YMQ-LOCAL in the promotional code field during your registration. The discount will be deducted automatically from the course price.

These regional discounts will be applied in addition to any qualifying early bird promotion.

As per the detailed procedure on our tax page, non-canadian residents do not pay sales taxes if they advise us prior to their purchase.

Montreal Training Center information

What you will learn

On completion of this course you will be able to:

  • Develop awareness of one's own cultural biases as they affect your behavior and that of others in organizations
  • Develop a model of culture that can be applied at several levels: national (primarily); corporate; industry/business; functional/professional
  • Understand the impact of culture on management practice: organizational structure and process; strategy; human resources management
  • Develop strategies for managing cultural differences as: international managers, multicultural teams, and global organizations
  • Provide guidelines on managing cultural issues in mergers and acquisitions

Course content

  • Customer service & effective communication skills
  • Personal awareness using the Myers-Briggs Type Indicator (MBTI)
  • Cultural awareness, culture and coping with cultural differences
  • Customer contact techniques
  • Conflict management

Who should attend

This course is recommended for:

  • Managers
  • Front line staff

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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