Process Management for Airline Finance (Classroom, 3 days)


With the evolution from transactional to more analytical tasks, Finance must work effectively and efficiently on sustainable process optimization and harmonization. Future processes must be designed, implemented and measured according to an organization’s strategic goals. Using new technologies such as artificial intelligence and robotics requires not only defined standards in processing tasks but also highly skilled functional experts who are able to interpret findings, derive learnings, suggest and evaluate optimizations. Process management methods and tools will help you in designing, modelling, executing, monitoring and optimizing processes. This course is not limited to Finance experts but is for professionals who are interested and willing to shape future processes. The focus lies on methods and technical skills of process visualization and optimization as well as basics for process architecture.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training and is part of the IATA Finance Academy.

Course code: TALF-92

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment


  • Participants should have a university degree in finance, accounting, business administration or economics and at least 2 years work experience in airline finance (not necessarily in the Finance department)
  • Recommended level is Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Volume discount for Members
IATA member airlines registering 3 or more staff for the same qualifying course and training session from the IATA Finance Academy, are eligible for volume discounts: 10% for 3 registrations, 15% for 4 registrations, 20% for 5+ registrations. Volume discount only applies if it is part of one booking, i.e. it cannot be applied to multiple bookings made over time. Member airlines who are interested in the volume discount are kindly requested to contact us at prior to making the booking. Member and DNA discounts may be combined with Early Bird discounts and volume discounts, however any combination of the discounts can’t exceed a cap of 50% off the regular price.

There are no scheduled classes at the moment

What you will learn

Upon completing this course you will be able to:

  • Explain the rationale of process management
  • Apply process management tools and methods
  • Apply the basics of process architecture to define the end-to-end view

Course content

  • Continuous process optimization
  • Theory of value add vs. waste
  • Process orientation of a company
  • Process documentation tools e.g. SIPOC
  • Process mapping structure
  • Moderation techniques
  • SMART Process target definition

Download the Outline

Who should attend

This course is recommended for Managers in:

  • Finance
  • E-commerce
  • Distribution

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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