Safety Management System (SMS) for Cabin Operations (classroom)

You can also take this course online in a LIVE virtual classroom setting:

About the course

3-day (24 hours) classroom course

Following the Industry regulatory requirements and best practices, airlines need to have a program that ensures its cabin operations personnel are trained and competent to perform SMS duties. This course provides the required SMS training for cabin crew and enables an effective contribution to SMS at the corporate level. Learn how to improve your safety reporting processes and how to create functional and valuable Safety Performance Indicators for Cabin Operations during a series of practical exercises.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Download the Outline

Course code: TALS-70

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment


  • Participants should have prior knowledge of Safety Management System concepts
  • Recommended level is Advanced
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

There are no scheduled classes at the moment

What you will learn

Upon completing this course you will be able to:

  • Summarize SMS – Cabin operations regulatory framework and industry best practices
  • Improve cabin safety reporting processes
  • Manage safety risk within cabin operations based on industry best practices
  • Create functional and valuable Safety Performance Indicator (SPI) within cabin operations
  • Correctly interpret Key SMS Cabin Operations (CAB) IOSA Standards and Recommended Practices (ISARPs)

Course content

  • Latest changes in regulatory framework and industry best practices
  • Safety data collection methods
  • Cabin operations hazards
  • Safety risk assessment
  • Safety Performance Indicators within cabin operations
  • Types of reporting systems
  • Challenging SMS - Cabin Operations (CAB) IOSA Standards and Recommended Practices (ISARPs)


  • Apply course objectives to your company’s operations with the help of practical exercises

Who should attend

This course is recommended for:

  • Corporate and operational safety managers, analysts, coordinators
  • Cabin Safety managers
  • Cabin crew

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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