Sustainable Passenger Restart Process (LIVE virtual classroom)

You can also take this course in-person, in a classroom:

About the course

Airports, airlines and other stakeholders involved in the passenger process need to ensure a safe, secure and sustainable restart during the COVID-19 crisis. This course is based on the “Take off” guidance, a framework of risk-based temporary measures for air transport operations issued by the ICAO Council’s Aviation Recovery Task Force (CART). You will learn how to self-assess the impact of bio safety measures on the passenger process and define the most appropriate way to deploy ICAO’s “Take off” guidelines in a specific location and operational reality.

Download the Outline

Course Code: TALG-97-VC

Course format

  • The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
  • The course will take you approximately 11 hours to complete and be held over 3 consecutive days.
  • There will be 2 live interactive virtual classroom sessions per day, each session will be 90 minutes.
  • The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos
  • Student performance will be based on an assessment

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training


  • There are no prerequisites for this course
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

There are no scheduled classes at the moment

What you will learn

Upon completing this course you will be able to:

  • Describe the CART implementation process
  • Identify how CART measures affect the passenger process
  • Assess gaps between local requirements and CART
  • Discuss the impact of the measures from an economic, process and capacity point of view
  • Plan stakeholder communication and collaboration
  • Identify actions to increase capacity

Course content

  • ICAO CART “Take off” guidelines
  • IATA COVID-19 guidance
  • IATA’s 14 steps of the passenger process
  • IATA’s COVID-19 Terminal capacity impact analysis
  • Level of Service
  • ICAO Annex 9 (Facilitation)
  • Airport Development Reference Manual (ADRM)

Who should attend

This course is recommended for:

  • National regulators (CAA, health authorities)
  • Airport/airlines managers and supervisors in operation services
  • Duty Managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Passenger Experience Excellence Diploma

Designed to cover passenger experience and digital transformation trends to provide your passengers with a seamless, secure and efficient travel journey that is highly personalized.

  • English
  • 中文
  • Español

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