Sustainable Passenger Restart Process (classroom)

CLASSROOM

About the course

3-day (24 hours) classroom course

Airports, airlines and other stakeholders involved in the passenger process need to ensure a safe, secure and sustainable restart during the COVID-19 crisis. This course is based on the “Take off” guidance, a framework of risk-based temporary measures for air transport operations issued by the ICAO Council’s Aviation Recovery Task Force (CART). You will learn how to self-assess the impact of bio-safety measures on the passenger process and define the most appropriate way to deploy ICAO’s “Take off” guidelines in a specific location and operational reality.

Course Code: TALG-97

Course format

• This classroom course provides 2 days (16 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Recommended level is Entry-level and Intermediate.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

What you will learn

Upon completing this course you will be able to:

• Describe the CART implementation process
• Identify how CART measures affect the passenger process
• Assess gaps between local requirements and CART
• Discuss the impact of the measures from an economic, process and capacity point of view
• Plan stakeholder communication and collaboration
• Identify actions to increase capacity

Course content

The key topics that are covered during this course include:

• ICAO CART “Take off” guidelines
• IATA COVID-19 guidance
• IATA’s 14 steps of the passenger process
• IATA’s COVID-19 Terminal capacity impact analysis
• Level of Service
• ICAO Annex 9 (Facilitation)
• Airport Development Reference Manual (ADRM)

Who should attend

This course is recommended for:

• National regulators (CAA, health authorities)
• Airport/airlines managers and supervisors in operation services
• Duty Managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.