Sustainable Passenger Restart Process (classroom)

You can also take this course online in a LIVE virtual classroom setting:

About the course

3-day (24 hours) classroom course

Airports, airlines and other stakeholders involved in the passenger process need to ensure a safe, secure and sustainable restart during the COVID-19 crisis. This course is based on the “Take off” guidance, a framework of risk-based temporary measures for air transport operations issued by the ICAO Council’s Aviation Recovery Task Force (CART). You will learn how to self-assess the impact of bio safety measures on the passenger process and define the most appropriate way to deploy ICAO’s “Take off” guidelines in a specific location and operational reality.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Download the Outline

Course Code: TALG-97

Course format

  • This classroom course provides 2 days (16 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment.

Prerequisites

  • Recommended level is Entry-level and Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Next class

Sustainable Passenger Restart Process (classroom)

Singapore, Singapore (IATA)
21 - 23 September, 2022
Register before 21 Jun, 2022 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 31 Aug
All prices are before tax and include applicable discounts.
Class no: 148915
English
USD 840
USD 1,080
Regular
USD 1,200

What you will learn

Upon completing this course you will be able to:

  • Describe the CART implementation process
  • Identify how CART measures affect the passenger process
  • Assess gaps between local requirements and CART
  • Discuss the impact of the measures from an economic, process and capacity point of view
  • Plan stakeholder communication and collaboration
  • Identify actions to increase capacity

Course content

The key topics that are covered during this course include:

  • ICAO CART “Take off” guidelines
  • IATA COVID-19 guidance
  • IATA’s 14 steps of the passenger process
  • IATA’s COVID-19 Terminal capacity impact analysis
  • Level of Service
  • ICAO Annex 9 (Facilitation)
  • Airport Development Reference Manual (ADRM)

Who should attend

This course is recommended for:

  • National regulators (CAA, health authorities)
  • Airport/airlines managers and supervisors in operation services
  • Duty Managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Passenger Experience Excellence Diploma

Designed to cover passenger experience and digital transformation trends to provide your passengers with a seamless, secure and efficient travel journey that is highly personalized.

  • English
  • 中文
  • Español

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