The IATA Ground Handling Conference (IGHC) is the premier annual ground handling industry conference in the world.

The day before and after the 2021 IGHC event, IATA will be offering short versions of several of its key ground handling courses, to meet the needs of the IGHC audience. The courses have been condensed in conjunction with the IGHC on Monday, Wednesday afternoon until Friday.

 When registering for these condensed courses, please choose the sessions in Prague, 15-18-19 November 2021.

Ground Handling Courses

  1. A-CDM in Airport and Ground Operations
    Learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations, and how to unleash the power of shared information so that the impact of decisions on the work of the partners’ operations becomes visible. Learn how to build trust among partners to ensure the willingness to both share information and use the shared information, resulting in better-informed decisions and increase the efficiency of airports and the on-time-performance of ground operations.
    This course is offered in conjunction with the IGHC conference, at the same venue.
    It is a special version of the full course.


  2. Safety Management Systems (SMS) for Ground Operations
    Learn how to manage risks in ground operations through proactive risk assessment, mapping and mitigation actions and how to evaluate their effectivity through safety performance monitoring. The successful implementation of a Safety Management System (SMS) reduces the rate and consequential cost of accidents and incidents, improves your balance sheet and helps your organization to meet its legal responsibility and customer expectations.
    This course is offered in conjunction with the IGHC conference, at the same venue.
    It is a special version of the full course.


  3. Security Management Systems - SeMS
    Learn the essentials of IATA’s SeMS initiative and how it can make your organization IOSA compliant. This course provides a structured approach to security process implementation in accordance with IATA Operational Safety Audit (IOSA) requirements. In daily classroom exercises, begin building a performance-based SeMS that produces measurable and auditable results.
    This course is offered in conjunction with the IGHC conference, at the same venue.
    It is a special version of the full course.


  4. SGHA-SLA and Effective Negotiation Behaviors
    Learn about the latest updates and how to use the IATA SGHA as a commercial agreement and services description document. This course covers the SGHA section by section, giving you the foundations to write the Annex B and Service Level Agreement (SLA) accurately and effectively. Learn how to enhance cooperation, efficiency and savings in your negotiations through technical training and exercises that replicate today’s global marketplace.
    This course is offered in conjunction with the IGHC conference, at the same venue.
    It is a special version of the full course.