With the current conditions developing around the globe, we understand that your plans to attend an IATA Training course may need to change, even at the last minute. So we’re giving you the flexibility to reschedule your course with us with no late cancellation fees*.

How does it work?

In these exceptional circumstances, if you reschedule your classroom training with us less than 21 days before the course start date, we will waive the non-refundable administrative fee and transfer it to the new registration. If however, you are unable to reschedule, and instead choose to cancel, we will exceptionally refund these administrative charges.

All you have to do is contact us through our Customer Portal and let us know which classroom course and session you are registered for, and which date you’d like to reschedule to. We’ll help you transfer to another session and make sure that the administrative charge is transferred to the new session.

Please remember that whenever you register for a classroom course with IATA, and especially now, we strongly recommend that you make sure that your flight and accommodation are both refundable in the event that you need to reschedule, or there are exceptional changes to the course dates, as it may also be necessary for IATA to reschedule (or cancel) a training session at the last minute (less than 21 days before the course start date) due to the current situation.

Virtual classroom training

Our teams are working tirelessly to find the best solutions so that, if you choose, you can continue your learning from wherever you are, even in these times of crisis and isolation:

  • We have introduced virtual classrooms for quite a number of our classroom courses, and will continue to provide a more comprehensive offering in the coming months
  • We are also continually expanding our eLearning portfolio to provide you with fun, interactive guided learning materials

Our in-house training solution

If you don't want to travel and have several people from your company that would like to attend the same course, you might like to consider our in-house training.

In-house training can be a cost-effective alternative to IATA classroom training, delivered to groups of five or more at the location of your choice. You can choose any existing classroom course for in-house delivery or request a customized solution based on your training needs. Find out more on our website.

*Late cancellation fees (non-refundable administrative charges) will exceptionally be waived for classroom courses until further notice. We will update this notice when there is a change, and late cancellation fees are once again in effect.