My Training Account
The airline industry is becoming increasingly complex with new commercial opportunities and challenges stemming from systems and technologies, evolving customer profile and preferences, increasing competition and new business models, progression of digital and analytical capabilities, shifting macro and regional variabilities, growing middle class and rising propensity for travel.
IATA Training utilizes industry-leading training to forge a strong performance for the industry. In addition to face-to-face sessions, the training courses are available as cost-effective LIVE virtual classroom courses or e-learning. Our course participants range from airline and airport veterans, to newcomers to the aviation eco-system as well as aspiring future aviation business leaders.
Found 68 courses and diplomas
Classroom
Frequent Flyer Programs (FFPs), Customer Loyalty Management with Fraud Prevention (classroom)
Unlock the potential of your frequent flyer promotions with tools to measure its contribution, outline areas for improvement and promote it within your organization and to your customers.
Virtual classroom
Frequent Flyer Programs (FFPs), Customer Loyalty Management with Fraud Prevention (LIVE virtual classroom)
Advanced, in-depth knowledge of Frequent Flyer Programs (FFPs), Customer Experience, Loyalty Management strategies, Fraud Management, skills, development tools and latest trends
Diploma
IATA - ENAC Advanced Master in Airline Operations
IATA and the Ecole Nationale de l’Aviation Civile (ENAC) have partnered to offer a degree program for airline operations professionals. The Advanced Master in Airline Operations combines operational expertise and comprehensive academic rigor.
Virtual classroom
International Negotiation Skills (LIVE virtual classroom)
Models, perspectives, tools and applicable competencies to help you to prepare, conduct and lead successful (and intercultural) negotiations in the airline industry with sustainable results
Classroom
International Negotiation Skills (classroom)
Prepare for each phase of a negotiation process, and determine both short-term and long-term costs of negotiating.
Classroom
Lean - Six Sigma in Aviation (classroom)
This course will provide you with an overview of the lean methodology and the tools necessary to support improvement projects and the application of Lean Six Sigma in your company.
E-LEARNING
Marketing Essentials for Aviation Professionals (e-learning)
Learn how to apply and understand the principles of marketing essentials specifically designed for the aviation industry.
Classroom
Network, Fleet and Schedule Planning (classroom)
Learn key route forecasting and scheduling techniques that will help you get the best use of your aircraft resources and fleet.
- English
- Español
Virtual classroom
Network, Fleet and Schedule Planning (LIVE Virtual Classroom)
Learn key route forecasting and scheduling techniques that will help you get the best use of your aircraft resources and fleet.
- English
- Español
Virtual classroom
Principles of Airline Retailing: Key trends in airline distribution changes (LIVE virtual classroom)
Improve your understanding of the latest trends and opportunities in airline distribution and apply it towards shaping your own commercial strategy
