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HomeEventsAnnual General MeetingAGM 2015Panel: Consumer Demands

Panel: Meeting Consumer Demands

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Panasonic

 

    Aviation has a history of major innovations, for example global distribution systems, loyalty programs, e-ticketing and most notably the ‘low cost model’. But some parts of the passenger experience have changed little over the last 40 years.  

The primary consumer drivers have traditionally been price and punctuality, but the ‘IATA Global Passenger Survey’ tells us that preferences, demands and expectations are evolving. Airlines are trying to meet these new demands, by re-looking at the constituent parts of the passenger experience; before, during and after flight. This panel will focus on what airlines ultimately need to do to keep their customers loyal…and win some new ones.

 

Richard Quest  Richard Quest
Moderator
International Business Correspondent
CNN 
  Alan Joyce  Alan Joyce
CEO
QANTAS AIRWAYS LIMITED 
     
Alex Cruz  Alex Cruz
CEO
Vueling 
     Lee McCabe  Lee McCabe
Global Head of Travel, Education & Consumer Services 
Facebook
Philippe Chereque Philippe Chereque
Chief Commercial & Technology Officer
American Express Global Business Travel
Jen Durkin Jen Durkin
CEO
Project Travel
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