Formerly part of the IATA World Passenger Symposium (today discontinued), after a very successful edition in Athens in 2018, the 2nd edition of GAPS (Global Airport and Passenger Symposium) will address in depth the impact of existing processes in the passenger journey and explore how future needs, trends and solutions will shape the way we travel.
With air travel expected to double by 2036, the industry will not be able to handle the growth or evolving customer expectations with the current processes, installations and ways of doing business. Accommodating growth with even bigger airports will be increasingly difficult - if not impossible. GAPS has been established to examine the processes that touch the passenger journey, on the ground and in the air, and impact related airport processes and operations. The future passenger journey will not be remiss, and delegates will have the chance to collectively shape future solutions through panel discussions, innovation sessions, and partake in the development of the future passenger journey storyline.
Want to see what happened in our 2018 edition?
This Symposium will bring together airline and airport executives and managers who cover everything from terminal and ramp operations, baggage operations to security screening as well as government and authority representatives, technology and solution providers.
"The research and care given to the study of changing passenger service dynamics are unparalleled. The learnings from this conference are invaluable." Media
"The place to meet and engage with key industry stakeholders. Beyond expectations." Consultant
"A good and clear view of where the industry is going, a must for the experts." Consultant
GAPS is an excellent opportunity to showcase your products and solutions to the aviation community. Find out what kind of privileges we can offer to our sponsors and exhibitors!
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With Warsaw at the heart of Poland, and Poland at the heart of Europe, it is common meeting place, not only for political and scientific conferences, but also for business and cultural events.
With modern architecture, user-friendly infrastructure and creative inhabitants – here lies the beating heart of business. But behind the bustle of the business world you can feel the rhythm of the city, try the many and varied tastes of the city's restaurants, stroll along the banks of Vistula or simply get lost in the backstreets and discover something fascinating.
Warsaw is a modern and dynamic metropolis with everything that European capital has to offer.
Located at the crossroads between the Western and Eastern Europe, Warsaw is a platform of a dialogue between different cultures. What distinguishes Warsaw from other destinations is the ability to use its openness and creativity to source from various influences - Warsaw definitely exceeds expectations of every music lover, art enthusiast and history expert thanks to its vibrant cultural life, countless festivals, art events, modern museums, and green areas covering a quarter of the city.
Those who would like to get to know the turbulent yet fascinating contemporary history of the city should go to the Warsaw Rising Museum, acclaimed by international visitors as the most recognizable touristic venue in Warsaw. Another ultramodern and designed in an interesting way museum is the Museum of The History of Polish Jews.
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IATA believes that diversity of culture, gender, age, orientation and experience boosts the success of the aviation industry. We actively encourage aviation professionals with diverse profiles to contribute to our events as speakers, panelists, facilitators, or in any other way.
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