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56th Issue • Quarter 3, 2015

New Area of Involvement: Aviation Health and Medical

As more and more people take to the air, health and medical issues are gaining in importance. To address these pressing concerns, the Strategic Partnerships program has added a new area of involvement: Aviation Health and Medical. Two groups fall under this umbrella, the Medical Advisory Group and the Fatigue Risk Management Systems Task Force.

Medical Advisory Group

Since 2001, the Medical Advisory Group (MAG) has been advising IATA and the airline community on health issues impacting travel. Working closely with the World Health Organization, the International Civil Aviation Organization (ICAO), and regional aviation associations, MAG’s airline members address a number of subjects, including the following:

Communicable diseases onboard
Inflight medical events and medical diversions
Cosmic radiation
Cabin air quality
Aircraft disinfection and disinsection
Medical standards and recommended practices

The MAG serves as an information hub, with the flow of information going both ways between airlines and suppliers. Member airlines often approach the Medical Advisor and the MAG for medical solutions. At the same time, service providers consult with the MAG, proposing solutions or offering their collaboration.

The Group meets annually at the Aviation Health Conference, an IATA-supported event, where a number of suppliers and service providers set up exhibits on medical equipment or training. The Conference is the only annual event that addresses current aviation-related medical issues from a practical standpoint. Attendees are unanimous that the Conference is a must for all stakeholders concerned with these subjects.

Companies interested in a medical or health issue—onboard medical kits, for example—are invited to form a task force or group within this area of involvement.

For more information, please contact:
Dr. Claude Thibault
MAG’s Medical Advisor

Fatigue Risk Management Systems Task Force

As the science evolves, so do the best practices surrounding the management of risks related to fatigue, an acknowledged factor in aviation incidents and accidents.

In November 2011, the International Civil Aviation Organization (ICAO) released an amendment to Annex 6 Operation of Aircraft, Part 1, Chapter 4, “Flight Operations,” and Appendix 8, “FRMS Requirements.” The amendment introduced a science-based approach to flight- and duty-time limitations (FTLs), and provided a framework for regulators to facilitate regulation to oversee FRMS.

The IATA Fatigue Risk Management Systems Task Force (FRMS TF) was established that same year to assist operators with the harmonized implementation of FRMS. Since its creation, the FRMS TF has published various documents available for free on the IATA website.

Normally, the Task Force meets once or twice a year. Its next meeting will take place in September 2015, in Madrid. At the meeting, the Task Force will discuss challenges faced by the industry and the development of new guidance materials to further support operators implementing FRMS.

Although the Task Force is made up of member airlines, Strategic Partners are invited to join as contributors and observers. This involvement promotes a fruitful exchange of knowledge and expertise in a range of areas, from product development to documentation, training, standards and best practices, as well as operating procedures.

For more information, contact Victoria Romero or visit the FRMS page.

Read more about Aviation Health and Medical.

For information on the SP program, visit
Strategic Partnerships.

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Accelya: Defining the Next Decade’s Revenue Accounting Paradigm

The function of revenue accounting (RA) has evolved considerably over the last decade, resulting in copious improvements in productivity. Going forward, we believe that RA teams need to assume a more strategic role within the airline. RA has to look beyond its traditional parameters and evolve into RA3: revenue accounting, revenue assurance, and revenue analytics.

1. Revenue Accounting: With the introduction of the new distribution capability (NDC), newer forms of payment like bitcoin, and increasingly stringent accounting standards, the role of RA teams is becoming more and more complex. These challenges have to be tackled without compromising on speed, agility, or accuracy. By looking at revenues holistically rather than in silos, RA teams will be able to provide stakeholders with greater strategic insight.

2. Revenue Assurance: While revenue accountants provide basic checks on leakage, there is always room to improve the quality of revenue and to broaden the scope to yield protection. In fact, RA could cover the entire ticket lifecycle, from booking to collection, for all revenue sources: fares, ancillaries, cargo, and miscellaneous revenue.

3. Revenue Analytics: Traditionally, data analytics are relegated to revenue-management and network-planning departments. However, substantial revenue improvement opportunities lie undiscovered in other departments—channel management, sales performance, interline alliances, booking policies, and more.

To develop an analytics mindset, an RA team needs to become a data consumer and business-intelligence supplier. The shift to this new paradigm promises to yield benefits for the airline industry and its revenue-accounting teams throughout the next decade.

Philip Fernandes
Head, Revenue Accounting Practice

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Airpas Aviation AG: Fully SIS-compliant
The SIS e-invoicing initiative has hit a key milestone on its way to maximizing electronic invoice transmissions from all airlines' direct operating cost (DOC) suppliers. This airline-led initiative is supported by the International Air Transport Association (IATA) and its Strategic Partners.

With over 12 years of electronic data interchange (EDI) expertise, Airpas Aviation AG was involved in a multilateral trial phase involving Emirates, London Heathrow Airport (LHR)—the Emirates DOC supplier—and IATA. Routed via the SIS-platform and formatted in IS-XML, e-invoices were successfully imported into the Airpas system for invoice verification and reconciliation purposes.

This one-month trial was intended to be a Proof of Concept (PoC) for all partners involved. IATA sought evidence that the use of the SIS platform would be extendable to miscellaneous airline DOC suppliers. Emirates had to determine that EDI’s seamless invoice verification and reconciliation process would be supported and secured through the SIS-platform media. As a supplier, Heathrow had to gauge the value of using the SIS platform to help access more airlines and of promoting compliance with the IS-XML e-invoicing format across the industry.

As a result of its commitment to SIS e-invoicing and the successful outcome of the trial, Airpas Aviation is proud to announce that it is now fully SIS-compliant. Moreover, Airpas is able to provide all of its customers with an effective end-to-end e-invoicing process linking airlines and DOC suppliers. In addition, Airpas is promoting IS-XML for the purpose of securing a high quality e-invoicing standard.

Meanwhile, Emirates will continue development, targeting a fully automated, no-intervention-required invoice-processing system by the end of the year.

Susanne Kühn
Manager, Marketing and Business Development

Karim Freund
Account Manager

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More and more, global airline passengers are managing their travel transactions and payments on personal mobile devices. According to industry intelligence and marketing platform Skift, 40% of travelers carry two mobile devices, and 45% carry three. But passengers also want to pay using credit cards, vouchers, PayPal, bank transfers, mobile wallets, frequent flyer miles, and other methods—and in numerous channels and multiple global currencies.

CellPoint Mobile provides enterprise software, a technology platform, and plug-and-play e-commerce solutions. These solutions help airlines own and manage the payments process from start to finish, regardless of passengers' payment method, channel, currency, or device.

By increasing and expanding passengers' omnichannel paths to purchase—online, offline, mobile, and call center—CellPoint Mobile helps airlines boost revenues through more sales touchpoints and paths to purchase. Its converged payment gateway connects external payment data with internal airline systems. The gateway enables airlines to manage and process payment data and transactions without lengthy integration schedules or costly reliance on internal resources. Airlines benefit from the ability to negotiate better rates and reduce their dependence on payment service providers (PSPs).

Revenue from standard tickets and fares can be supplemented by income from ancillary products, social media-originated transactions, upgrades, pre- and post-flight purchases, and other travel-related services and activities.

As more transactions move to the mobile environment, CellPoint Mobile provides solutions for a mobile wallet Travel Bank, end-to-end transaction monitoring, and fraud-monitoring and fraud-mitigation solutions for payments and loyalty programs.

CellPoint Mobile’s solutions help airlines gain control of the increasingly complex payments ecosystem to boost airline revenues, process payments seamlessly, and provide secure, satisfying transactions and payments for passengers.

Kristian Gjerding

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CHEP Aerospace Solutions: ULD Management with Cathay Pacific

Cathay Pacific awarded the management of its ULD fleet to CHEP in August 2014, after nearly two years of negotiations, simulation exercises, and workshops.

The request for proposal (RFP) specified the scope as cargo-equipment management—including ULDs and accessories—for Cathay Pacific and Dragonair. The fleet consisted of 165 widebody aircraft and over 25,000 ULDs. The RFP’s objectives included better management information, innovation, focus on core business, transfer of risk, enhanced technical expertise, financial savings, and service-level improvement.

After the RFP response was submitted, Cathay conducted a two-week-long simulation exercise. ULD and strap cases were sent through to CHEP to simulate how these issues would be managed in real time. The cases included dealing with charters, imbalances, and/or the provision of special equipment.

The output convinced Cathay to invest resources in finalizing the project with a commercial and IT workshop. This step was followed by a two-day operations workshop, held at CHEP’s Global Operations Centre in Bangkok. A third workshop was dedicated to finalizing the contract wording, commercial matters, and the implementation process.

Terms included CHEP committing to the conversion of Cathay’s entire baggage-container fleet and solid-door cargo LD3s to lightweight models, and providing co-branded containers and pooled pallets.

The implementation plan went live on 1 March 2015.

David Harman
Director, Sales, Marketing and Account Management
CHEP Aerospace Solutions
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CLH Aviación: Technical Partner of the Energy Institute

The CLH Group and the Energy Institute (EI) have signed an agreement recognizing the company as an EI technical partner.

The CLH Group, which includes CLH and its subsidiary CLH Aviación, is one of Spain’s leading companies for oil-product transport and storage. It is also one of the largest private companies in its sector at an international level. CLH has over 85 years' experience in fuel quality control and logistics, from refinery to final user.

As the energy industry’s professional body, the
Energy Institute disseminates good practices and professionalism throughout the sector. The results of EI’s technical work are made available through technical publications and events, such as conferences and workshops. Some publications are available to download for free.

With this agreement, CLH gains access to EI’s knowledge base, documents, and investigations. By becoming a technical partner, the company can participate in determining the organization’s technical work. Part of the agreement includes collaborating on work that contributes to promoting awareness of the organization and its investigative work throughout Spanish-speaking countries.

As a technical partner, the CLH Group will field invitations to attend highly visible forums and events outside of Spain. CLH will also actively participate in some of EI’s aviation-related committees: filtration, hydrants, operations, equipment, and fuel specification. These committees first determine best industry practices and then prepare background documents on various energy topics.

Ibon Ibarrola-Armendariz
Operations Engineer
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Farelogix Inc.: In a Marketplace Revolution, You Need Strong Partners

The air travel industry is undergoing radical change. According to research firm IdeaWorksCompany,
ancillary revenues and merchandizing have transformed the industry from barely profitable to generating a global merchandizing revenue of $2 billion in 2007, approximately $38 billion last year, with projections of $50 billion in 2015, and $100 billion in 2020.

As airlines shift from commodity sellers to bona fide retailers, the nature of competition is also changing for the benefit of both airlines and consumers. No longer competing based on commoditized schedules and price, airlines must now deliver a custom-tailored shopping and travel experience that meets or exceeds customer expectations. As such, airlines are striving to personalize what they offer, whether it be optional services, earned travel rewards, premium white-glove service, or real-time customer recovery after a trip disruption.

New Distribution Capability (NDC) is yet another example of a sea change happening in the air travel industry. This industry-wide initiative reflects the need for modernized data exchange standards to support an increasingly sophisticated airline-customer relationship.

Investment in new technology for dynamic pricing, distribution, and commerce is essential for any airline seeking to meet today’s growing list of competitive challenges. Legacy systems must be quickly and efficiently supplemented by newer, more flexible technologies that make dynamic pricing, traveler-authenticated offers, and real-time customer engagement a reality. To succeed, airlines must transform their technology shops into modernized retail environments that support product and brand differentiation, as well as efficient, ubiquitous, multichannel customer engagement.

Using Farelogix technology, airlines can implement NDC and benefit from airline-controlled merchandizing, pricing, and API distribution with minimal risk and significantly reduced time to market—because the best partnerships are those where all parties succeed.

Susan Carter
Senior Vice-president of Marketing
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Hactl: Removing Another Obstacle to e-freight

As Hong Kong’s largest cargo handling agent, Hactl has always been a strong supporter of IATA’s e-freight initiative. Hactl has provided e-air waybill (e-AWB) functionality in its COSAC-Plus cargo-management system—effectively Hong Kong’s airfreight community IT system—since 2012.

In the latest round of upgrades and enhancements to COSAC-Plus, Hactl has removed yet another obstacle to e-AWB implementation with the COSAC e-Pouch.

The COSAC e-Pouch enables freight agents to replace five key paper documents required to verify e-AWBs—License, Battery Declaration, Security Declaration, General Guarantee Letter, and Material Safety Data Sheet (MSDS)—with electronically uploaded versions. The verification process is essential to ensure that shipments comply with government and aircraft safety requirements. 

In the past, even agents who used e-AWBs obtained little advantage over paper AWBs. The mandatory verification process could only begin when the agent physically delivered the paper documents to Hactl. Submitting electronic versions of the documents with the e-AWB using COSAC e-Pouch means the verification process can start before the cargo is even received.

The benefits are legion: the cost of document delivery is eliminated, all document data is integrated into the COSAC-Plus data store, and documents are archived in line with industry standards. Moreover, agents can easily tally the weight shown on each e-AWB for pre-packed shipments with the accurate weight information captured by Hactl. This functionality alleviates the need to submit a Weight Statement.

With Hactl’s COSAC e-Pouch, paper is eliminated from the supply chain while enhancing speed, accuracy, and efficiency.

Vincent Sum
Senior Manager, IT Solutions
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NxSystems Ltd.: Payment- and Transaction-related Services for Airlines

NxSystems is a global payment solutions provider with more than a decade of experience in payments and financial transactions for a variety of businesses and industries, including airlines. With locations in Ireland, the UK, the US, and Malta, the company’s solutions support payments, fund transfers, prepaid cards for payroll, electronic fund transfers and expenses, currency conversion, and other services. Its solutions encompass 80 currencies, 180 countries, and 13 languages.

Founded in 2002, the company offers a proprietary, in-house platform that connects to major bank networks and processors around the world. This platform enables airlines and other corporate clients to access and process real-time information and payment transactions conveniently and securely 24/7. Airlines and other corporate/business clients can manage accounts from a computer, tablet, or smartphone.

For airlines specifically, NxSystems offers targeted solutions that encompass crew accommodation tracking, corporate payroll and expenses, travel booking, prepaid cards, FX currency conversion, global bank transfers, e-wallet, mobile apps, and other travel-related services.  

Its Crew Accommodations Tracking platform (CATrax), for example, places streamlined business processes around crew stays at hotels, from crew entry and check-in to payment. CATrax allows airlines to receive an aggregated accommodations billing statement for review, and enables them to make one bulk payment rather than numerous payments for crew accommodations. The NxSystems solution replaces paper invoicing, manual record-keeping, and complicated reconciliation issues.

Reliance on a global payment network for all crew accommodations saves hours, lowers costs, and standardizes payment cycles and preferences.

Gay Hamilton
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New Strategic Partners

Since 1990, IATA Strategic Partners have been contributing to IATA and the air transport industry through their involvement in the Strategic Partnerships program.

We are happy to introduce the following new Strategic Partners.

Access the company websites directly by clicking on their logos.

  Azur Group Inc.   Bahrain Airport Co.
  Azur Group Inc.   Bahrain Airport Co.
  Berlinger Co. & AG   Beta Fueling Systems LLC
  Berlinger Co. & AG   Beta Fueling Systems LLC
  Cairo Airport Cargo Co.   Fulcrum BioEnergy Inc.
  Cairo Airport Cargo Co.   Fulcrum BioEnergy Inc.
  IKUSI Angel Iglesias S.A.U.   Longest Chance Ltd.
  IKUSI Angel Iglesias S.A.U.   Longest Chance Ltd.
  MasterCard International   NEC Corporation
  MasterCard International   NEC Corporation
  RADIXX Solutions International Inc.   RESA Airport Data System
  RADIXX Solutions International Inc.   RESA Airport Data System
  Reserve   Security Assistance Group AG
  Reserve   Security Assistance Group AG
  Sopra Steria   The Cargo Flights Co., Ltd.
  Sopra Steria   The Cargo Flights Co., Ltd.
  TREPEL Airport Equipment GmbH   ViaSat Inc.
  TREPEL Airport Equipment GmbH   ViaSat Inc.
  WorldTicket A/S  
  WorldTicket A/S  

For a complete list of Strategic Partners, and to learn more about what they offer, please visit our online directory.

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This issue is also available on our website.
Partners’ Corner
Airpas Aviation
CellPoint Mobile
CHEP Aerospace Solutions
CLH Group
Spotlight on IATA
New Area: Aviation Health and Medical
New Strategic Partners
Meetings and Events

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