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The airport of the future will be a biosecure facility that enables a seamless and enjoyable travel experience. The challenges in achieving this are numerous and complex, but our range of courses give you the skills needed for sustainable success. Our topics cover passenger experience, business strategies, safety, and emergency response.

Whether you are new to the sector or a seasoned professional, we can help you develop your career. 

Our courses are available in a convenient and cost-effective digital format and will help you gain the insight necessary to make a difference to your organization.

LIVE Virtual Classroom courses

A-CDM in Airport and Ground Operations

A-CDM in Airport and Ground Operations

Apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations, and unleash the power of shared information.
Aircraft Recovery

Aircraft Recovery

Identify potential issues with removing immobilized or disabled aircraft in a timely manner - based on the IATA Aircraft Recovery Task Force (ARTF) syllabus for theoretical training and ICAO Airport Services Manual Doc 9137 Part 5 Removal of Disabled Aircraft.
Airport Command and Control – Smart AOCC

Airport Command and Control – Smart AOCC

Learn the place of the AOCC in the overall airport organization and management structure, and the importance of a structured approach to establish or upgrade a process-based AOCC, reducing time and cost.
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Airport Financial Management

Learn how to control costs and manage a profitable airport by improving your understanding of the air transportation system, analyze current financial industry trends and learn how they impact your airport.
Airport Master Planning

Airport Master Planning

Develop your strategic business planning skills and prepare a road map for operating your airport business and measuring its progress. Understand the principles of demand forecasting and the forecasting process.
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Airport Privatization and Transfer of Ownership

Improve your overall understanding of the required actions and complexities involved in the transfer of airport operations or ownership from government entities to private sector investors and operators.
Airport Slots and Coordination

Airport Slot Management and Coordination

Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators.
Airport Slot Coordination: Policy and Implementation

Airport Slot Coordination: Policy and Regulation

Gain a balanced understanding of airport infrastructure challenges and the principles developed to meet consumer demand in a fair, transparent, and neutral way while promoting the most efficient use of scarce airport capacity.
Airport Terminal Planning and Design

Airport Terminal Planning and Design

Explore the principles of terminal design, optimal passenger flows and balanced capacity based on IATA standards. Learn how to plan a terminal that can flexibly respond to future challenges and opportunities.
Airport Total Quality Management and Customer Service

Airport Total Quality Management and Customer Service

Conceptualize Total Quality Management (TQM) for airports, providing practical guidelines and case studies of how TQM concepts can be incorporated into the respective strategies of a business strategy, going beyond the compliance phase.
Airside Safety Management & Compliance

Airside Safety Management & Compliance

This course will demonstrate how to align with the latest regulations and best practices, providing detailed explanations on the role of airside safety in the Safety Management System (SMS).
Aviation Fuel Management Essentials

Aviation Fuel Management Essentials

Learn about the technical aspects of jet fuel to monitor its quality and specifications. Examine the pricing formulae and pricing structure to enable airlines to choose the right supplier, and fuel suppliers to better understand airline priorities.
Baggage Handling Services and Systems

Baggage Handling Services and Systems

Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.
Crisis Communications and Media Response for Airport and Station Managers

Crisis Communications and Media Response for Airport and Station Managers

Gain practical communication skillls to manage media response in an emergency and crisis situation before the corporate media management response team takes over.
Emergency Planning and Response for Airports and GSPs

Emergency Response Fundamentals for Airports and GSPs

Learn how to prepare and manage your team’s response to airport emergencies by following ICAO and FAA standards and recommended practices.
Enhancing Customer Experience Through Data and Insights

Enhancing Customer Experience Through Data and Insights

Explore the competitive threats to your airline and opportunities to improve passenger loyalty. Leverage customer insights to provide cost savings and enhanced marketing through the design of seamless, efficient and personalized passenger experiences.
NOTAM Origination for Airports

NOTAM Origination for Airports

Providing the necessary understanding of AIS and the detailed knowledge needed to take the role of NOTAM initiator, effectively and safely, meeting the expectations of regulators.
One ID – Towards Contactless Passenger Processing

One ID - Towards Contactless Passenger Processing

By implementing One ID’s end-to-end touchless, biometric passenger process, greater levels of security, flexibility in the data flow, seamlessness and efficiency can be achieved.
Re-imagining Passenger Experience Through Design Thinking

Passenger Experience Service Design Fundamentals

Get introduced to design thinking processes and apply "human-centered design" techniques in combination with analytical research of customers. Understand the needs and pain points of your passenger’s experience in the context of the crisis.
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Recurrent Aviation Security Training

Whether you work at an airport, warehouse or in the air, this course will ensure you stay current with recent incidents, regulations and technology trends.
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SGHA Version 2023 & SLA Refresher

This advanced course covers the key elements of the new 2023 SGHA, giving management-level insights of terms and structure.

E-Learning courses

Airport Emergency Response Awareness

Airport Emergency Response Awareness

All employees may have a role in case of emergency, even it if is not a part of the plan. Understand the main components of an Emergency Response and illustrate how its challenges can be coped with.
Basic Airside Safety

Basic Airside Safety

Learn about the airport environment, airside safety, rules, aircraft danger zones, fire prevention and in the event of an incident, know the procedures to follow in fire action and how to administer first aid.