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Fact sheet - IATA Agency Program

The IATA Passenger Agency Program provides a system for the accreditation of travel agents that meet specific industry standards and financial criteria. Currently there are some 60,000 accredited travel agents operating in 177 countries and territories.

The Passenger Agency Program and associated products and services simplify the business relationship between agents, airlines and other industry principals. IATA's accreditation and coding system provide a standard method for agents to be recognized by both the travel industry and consumers.

Benefits of the program

For airlines participating in Billing and Settlement Plan (BSP) 

  • Access to a global distribution network of IATA accredited travel agents who have signed a standard Passenger Sales Agency Agreement with IATA
  • Neutral agent verification services by IATA including financial evaluation and status monitoring
  • On-time settlement from agents' sales to airlines of 99.96%
  • Access to IATA’s BSP and BSPlink that together provide a single standard interface for invoicing and payment between airlines and agents
  • Protection in case of violation of the Passenger Sales Agency Agreement, including non-payment through the rigorous application of a compliance program

For IATA accredited travel agents

  • Access to airlines participating in the BSP via a standard Passenger Sales Agency Agreement
  • Ability to sell international tickets on behalf of the airlines.
  • Access to IATA’s Billing and Settlement Plan (BSP) and BSPlink together provide a single standard interface for invoicing and payment between the agent and multiple airlines and transport providers 
  • Global travel industry recognition through an IATA numeric code that provides a unique agent identifier
  • Global consumer confidence due to recognition of IATA accredited travel agents meeting industry standards
  • Identification and association by the IATA accredited agent logo and branding displayed on travel agents' premises and websites
  • Provides standard procedures which ensure fair and uniform standards in all dealings with airlines

For consumers

  • Confidence that IATA accredited travel agents meet industry standards and financial criteria 
  • Unbiased advice and the option to purchase tickets on a wide range of airlines through IATA accredited travel agents


The TIDS program

  • The Travel Industry Designator Service (TIDS) code is a unique numeric code, allocated by IATA to globally identify sales intermediaries, including non-accredited travel agents, event organizers, etc. 
  • It ensures that the sales intermediary, or point of sale, is properly identified in electronic reservation systems as the originator of flight reservations, hotel and car rental bookings
  • Major travel industry suppliers now require a valid IATA or TIDS numeric code from sales agents making bookings for their services 
  • Over 19,000 sales intermediaries have joined the program

IATA/IATAN Travel Agent Identity (ID) Card

  • The IATA ID Card provides over 136,000 travel agency staff with a photo identity card
  • This industry credential is required by airlines and tourism suppliers to verify agents' eligibility to their industry rates and benefits


December 2014


Additional information

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