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Fact Sheet: IATA e-services


  • The IATA e-Services project aims to replace all paper miscellaneous documents and excess baggage tickets with the global IATA Electronic Miscellaneous Document (EMD) standard
  • An EMD tracks the sale and the usage of additional services, such as excess baggage or lounge access, in an electronic record


  • Successful adoption of the EMD standard in IATA Billing and Settlement Plans (BSPs) by end 2013
  • IATA BSPs will stop processing virtual Miscellaneous Charge Order (vMCO) transactions as of January 2014
  • virtual Multipurpose Document (vMPD) will be phased out no later than June 2014, with certain identified exceptions in some BSPs until October 2014



  • EMD enables simpler billing and accounting of ancillary services being offered to passengers, such as airport transfers, Wi-Fi access, lounge access and more 
  • Services offered through EMD can be used on journeys involving multiple airlines, making interline/alliance travel smoother 
  • Services are available to both agents and airlines through a single standard document type
  • Just as e-ticketing made ticket changes easier, EMD will make changes to these services easier


  • Less processing time, more accuracy and faster revenue collection 
  • Real time access to the status of all documents and not just electronic tickets 
  • Lower costs due to simplified revenue accounting and back office processing. Airlines will be able to track and attribute revenues faster and more accurately

Travel Agents

  • Easier fulfillment for sales of anicllary services
  • Capability to issue and track EMDs via their own systems providing increased productivity, market intelligence, and more efficient corporate billing and control

Status (as at Oct 2013)

  • 70 EMD capable airlines 
  • 40 EMD live airlines in the IATA BSP
  • TOTAL: 110 airlines implemented IATA EMD standard

Updated: December 2013


Additional information

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