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Fact Sheet - IATA Safety Audit for Ground Operations

Facts and Figures

  • The IATA Safety Audit for Ground Operations (ISAGO) improves ground safety and aims to reduce accidents/incidents 
  • ISAGO is a standardized and structured audit program of Ground Service Providers (GSPs - ground handling companies operating at airports)
  • It uses internationally recognized operational standards that have been developed by a diverse group of experts
  • The audits are carried out by highly trained and experienced auditors
  • ISAGO also provides cost savings for both airlines and GSPs by decreasing the number of redundant audits
  • A five-year ISAGO strategy and Audit concept plan was approved in 2012 and its implementation was initiated in 2013. The focus of the plan is to simplify the program while ensuring its relevancy
  • The current ISAGO Pool members are encouraged to measure the success of the program via their reporting of ground damage to IATA’s Ground Damage Database (GDDB). IATA’s GDDB will help establish a baseline for ground damage performance, identify negative trends and contributing factors and allow for the development of proper mitigation actions leading to cost reduction in the ground damage area
  • Present Pool Members have a benefit of annual average savings of 30% due to a reduced number of audits
  • Lebanon, Turkey, Kazakhstan, Seattle-Tacoma (US), Montego Bay (Jamaica), Amsterdam (The Netherlands) and Toronto (Canada) have mandated ISAGO in their respective jurisdictions
  • ISAGO has also gained the support of several civil aviation authorities (CAAs) and airports since its inception
    • The European Civil Aviation Conference (ECAC), composed of 44 European Member States, endorsed ISAGO in January 2012

Achievements Update

  • Performed over 700 audits worldwide since 2008 
  • As of November 2013, the ISAGO registry had surpassed 144 registered providers with over 246 registered stations in 168 airports worldwide 
  • ISAGO Audit pool comprises 41 member airlines, consisting of 260 ISAGO qualified auditors

 Updated: December 2013

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