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TIDS - Frequently Asked Questions

What is TIDS?

The Travel Industry Designator Service (TIDS) is an IATA program which provides a unique identification code for travel agents and sales intermediaries such as meeting planners, event organizers who are not currently IATA-Accredited Agents and are located outside of the USA. This unique number ensures proper identification of the agent and their bookings in electronic reservation systems worldwide with a standard numeric code.

TIDS in general

Why do I need a TIDS Code?

For Travel and Tourism Industry Suppliers, TIDS speeds up and simplifies reservations processing because it identifies you as the booking source from the very first reservation. The unique TIDS identification allocated to an agency reduces the risk of duplication of reservation numbers, avoids the consequences of invalid or rejected bookings and secures any commercial arrangements with industry suppliers.

 

My company/agency is based in the USA. May I apply for a TIDS Code?​

A similar programme called the Non-Ticketing Program is available to travel agents/travel sales intermediaries based in the United States. More information can be found on the IATAN website

 

Who are the sponsors of the TIDS Programme?

TIDS is supported by IATA Member Airlines, major GDSs, and most travel industry suppliers worldwide.

 

What is the difference between TIDS and IATA Accreditation?

A TIDS Code facilitates identification of bookings and reservations with industry suppliers such as airlines, hotels and car rental companies. TIDS agents normally do not sell air travel (or at least do not issue air tickets), whereas IATA Accredited Agents are authorised to issue international airline tickets.

 

How long does it take to get a TIDS Code?

Once you have submitted TIDS application and been instructed to pay the registration fee, your TIDS Code will be processed within 2-4 weeks after payment received.

 

For how long is my TIDS Code valid?

A new TIDS Code is valid until the end of that same calendar year (i.e. until 31 December). The registration fee for a TIDS Code includes the first year annual fee. TIDS Codes are renewable each year and subject to payment of an annual fee. You will receive an invoice to renew your TIDS Code in October, payable by December, for the next calendar year (01 January – 31 December). If you do not renew your TIDS Code, the code will be terminated in the following January, you will be advised and all industry systems will then cancel your code.

 

If I don’t book air travel, can I still get a TIDS number?

Yes! The TIDS program was specifically designed to identify travel planners that do not sell air (or at least do not issue air tickets).

 


Eligibility

My company organizes conferences/events. Am I eligible to apply for a TIDS Code?

Yes! If you are a sales intermediary providing any travel or tourism related services such as organising conferences and/or events on behalf of third-party customers, you would be eligible to apply for a TIDS Code.

 

I offer an online hotel booking service. Am I eligible to apply for a TIDS Code?

Yes! If your website provides an online hotel and/or airline booking service for the public, you would be eligible to apply for a TIDS Code.

 

I am an incoming tour operator. Am I eligible to apply for a TIDS Code?

Yes! If you make hotel bookings, organize travel and excursions for incoming tourists, you would be eligible to apply for a TIDS Code.

 

Must I be a member of the National Travel Agents’ Association to be eligible?

You would still be eligible for a TIDS Code if you are not a member of the national agents’ association. Instead, you will need to provide letters of recommendation required from industry supplier as follows:

  • 1 from an IATA Member Airline OR
  • 1 from a Global Distribution System (GDS) i.e. Amadeus, Sabre, Galileo, Worldspan OR
  • 2 from Travel Industry suppliers (i.e. hotels, car rentals) from the list of recognised TIDS Supporters.

Please refer to TIDS application form to make sure that you have provided all the documents required.

How long does it take for my TIDS code to become “active” in the system, once it has been assigned?

Approximately 10 days after allocation of your TIDS Code, its validity can be checked 24/7 on IATA CheckACode site. A new TIDS Code holder should allow approximately one month for the new code information to be distributed by electronic data file to all IATA Agency Data Subscribers worldwide. The information then has to be uploaded into industry suppliers’ internal systems, and it is normally at this point that your TIDS Code is recognised. It is at the industry supplier’s discretion to recognise your new code before it appears in their system.

 

How can I verify if a code is still valid?

TIDS Codes can be checked 24/7 on IATA CheckACode site. You can check new codes approximately 10 days after assignment.

 

Is my TIDS Code valid in the USA?

Yes, your TIDS Code is valid worldwide.

 

What documents do I need to provide to apply for a TIDS Code?

  • Government-issued license for travel agents (where applicable) or a copy of business registration including tax registration/other business registration number. Please note:
    - Applicants in Canada, located in QC, ON, and BC, must provide a copy of the provincial travel agency license (all other provinces, please provide a copy of business registration as stated above)
    - Applicants in Turkey must provide a copy of the license issued by the Turkish Ministry of Tourism & Culture
  • Documentation supporting legal form of business and ownership of the entity
  • Bank letter stating that you maintain a bank account in the name of the business
  • National Travel Agent Association proof of membership such as confirmation letter from the association
If you are not a member of the National Travel Agent Association, then please provide:

  • One (1) letter of recommendation from an IATA Airline or Global Distribution System (GDS) i.e. Amadeus, Galileo, Sabre or Worldspan or two (2) letters of recommendation

Please refer to TIDS application form to make sure that you have provided all the documents required.


Administrative requirements / payment / cancellation

May I send you photocopies of the documents required to apply for a TIDS Code?

Yes, you may send photocopies of the documents. The completed application must be signed and submitted via IATA Customer Portal.

 

How can I pay the fee for the TIDS Code?

The payment will be online credit card payment through a secure site. Once we have received and approved your TIDS application, we will send you an invoice with payment instruction.

 

What do I do if I want to cancel my TIDS Code?

Please complete the Relinquishment form and submit it via IATA Customer Portal

 

Do I have to inform my GDS of my TIDS Code allocation?

It is advisable to inform your GDS as soon as your code is allocated so that it can be programmed into systems as quickly as possible.

 

What happens if things change, if the company name or contact details change?

Please complete the Request for Change form and submit it via IATA Customer Portal.

 

May I use the IATA logo on my company letterhead/website?

As a TIDS Code holder, you are not authorised to use the IATA logo as the TIDS is not an IATA endorsement or Accreditation. The terms and conditions of the TIDS Programme (which are part of the Application Form and accepted by the agent/sales intermediary upon signature) clearly state that you may not use the IATA logo.

 

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