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Airsat Passenger Benchmark Survey

Airsat is a world-renowned passenger satisfaction benchmark survey designed specifically for airlines. Unique in the industry with its robust methodology, Airsat provides powerful passenger insight and supports airlines in strategic decision-making to differentiate from competitors and deliver exceptional customer experience.


Airs@t is a comprehensive business intelligence tool that allows airlines to:

  • Measure passenger satisfaction on over 80 Key Performance Indicators and detailed travel attributes across the entire passenger journey, both on ground and in flight
  • Benchmark their performance against 30 other airlines
  • Understand their competitive advantage in a global landscape on 5 regional routes
  • Gather and analyse feedback on their product and service differentiation from over 80,000 passengers per year

As a result, powerful data on passenger experience of every aspect of the passenger journey is captured that guides airlines on setting priorities in the customer experience strategy.

As a business intelligence tool, Airsat is distinct from different industry rankings as it:

  • Supports organizations with strategic decision-making guiding airlines on how to improve their product and service offering as well as where to best invest their resources
  • Provides detailed analysis on a wide range of specific travel attributes
  • Is based on scientifically proven, unbiased methodology
  • Offers unlimited potential for statistical data analysis


Our mission is to represent, lead and serve the airline industry

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