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Partner-taught & Self-study Frequently Asked Questions

When and where can I take unsupervised e-learning exams?

​You can take your unsupervised e-learning exam at any point during your validity period, anywhere in the world with a stable internet connection.

Course and programs

What is the difference between e-textbook, textbook and e-learning courses?

Textbook and e-texbook courses require students to study on their own with a book or an e-textbook. Most Textbook and e-texbook courses can be written using our Online Exams with Remote Supervision. In some cases, students also have the opportunity to go to a physical location to take their examination - in a more traditionally supervised environment.

 E-learning courses are unsupervised and can be completed entirely online, at your own pace - including online exam and online certificate; interactive ebooks are often available. See a list of e-learning courses offered by IATA

Does IATA have a moral code or ethical policy?

​Yes, the IATA Academic Integrity policy defines the principles of academic integrity, the behaviors that are contrary to these principles and the procedures for dealing with violations thereof.

​Enrollment

How do I enrol in a self-study course?

​Please follow the IATA Self-study Course Enrollment Guide to enrol in a course.

What is the enrolment deadline?

Please view our course enrolment deadline information.

I enroled online, how come I haven’t heard back from IATA?

If you have applied online but have not yet received the study materials within three weeks, please complete the Contact Us form and we will investigate the matter. Please note that it is quite possible there was a problem with your payment or mailing address. Please include your confirmation number that you received upon submitting your online enrollment form.

How long is the validity period for my course enrolment?

Please consult the specific course page to confirm its validity period.

I am not going to take the next available exam after enrolment. How do I know whether or not my book is the right edition for the future exam sessions?

​You can check the applicable course edition for the next two exam sessions.

Is my e-textbook pdf file compatible with iPad, Kindle, and other electronic reading devices?

Yes, your e-textbook is compatible with those products.

When and how can I receive my printed book after enrollment?

​Your printed book will be delivered to you in 10-15 business days once your payment is confirmed by IATA Finance.

When and how can I download my e-textbook after enrollment?

Once your order is paid, you should download the e-textbook as soon as possible by logging on your student user account. Click on "My Bookings" and then click "Open Course" after which you may download your e-textbook

 

After you pass the exam or your course enrollment validity expires, the e-textbook or any other files or links that are associated with your course enrollment will no longer be available on your user account for download.

When and how can I access my eLearning course after enrollment?

​Your login details will be emailed to you within 5 business days after your payment is confirmed by IATA Finance.

What are the acceptable methods of payment?

The individual student enrolment can be paid by credit card or bank transfer.

Can I pay by installment?

No, payment has to be done in full through the online enrolment.

Can I request for a refund?

No. According to our terms and conditions, full or partial refund of enrolment fees is not possible at any time.

How can I contact my Local Coordinator?

Your Local Coordinator’s contact information is indicated on the examination booking confirmation email you received. Their contact information can also be found on your online student account, on the exam booking detail page of your course (Click Open Course and then click Status).

My address has changed. How can I communicate my new address to IATA Training?

If you have changed your address, please update your address on your student account. ​

Will my course materials be sent to my new address if I change the address on my student account after the order is placed?

No. Changes to your address will only be accepted / effective for orders placed after the address change. The study materials purchased before the address change will NOT be delivered to your new address. It is your responsibility to manage to obtain the materials delivered to your old address.

Examinations

Where can I find information on exams?

When and where will my exam take place?

Your Local Coordinator will contact you two to three weeks prior to the examination to inform you of the exact date, time, and location of your exam via Exam Invitation Letter. If you have not been contacted yet by this time, we advise you to contact us immediately through the Contact Us form

If you choose to write an online exam with remote supervision, you will be able to write it at the location of your choice so long as it corresponds with our guidelines.

What is the exam schedule?

Please view our exam schedule.

What are online exams with remote supervision?

​These exams provide our students with the opportunity to write their exams, from virtually anywhere in the world, on a personal computer in a remotely supervised environment. Please check the system requirements and read the user guide before booking your exam.

Can I change my examination location?

Yes, you can change your exam location to another exam venue, or an online exam with remote supervision, no later than your exam registration deadline.

When are online exams with remote supervision available?

​Remotely supervised exams are available during the week preceding the worldwide exam week in March, June, September and December. For example, online exams with remote supervision will take place during the last week of February for the March exam session.

What do I need to bring to the exam center? What is permitted and what is not?

Your exam invitation letter will include details of what you must and can bring to the exam center*.

*Note for Travel & Tourism Course Students: If you have purchased an e-textbook, it is your responsibility to print the course materials for your open-book exam. No electronic devices are permitted in the examination hall.

Can I only take an IATA Exam without purchasing a course?

​No, our self-study courses are sold as packages, they include study materials or access to learning platforms and an exam.

Can I change my examination session?

You can change your registered exam session to a later date within the enrolment period, as long as it is done before the exam registration deadline. Under no circumstance will any excuse (including medical, professional, and legal excuses) be accepted once the deadline has passed.

Can I take a practice exam to prepare myself for the final examination?

A free online practice exam is now available for the Foundation in Travel and Tourism course (in English or in French version only) and the Air Transport Fundamentals course (only for students who enroled on August 21, 2015 and onward). If you are enroled in one of these courses, you will be able to access the corresponding practice exam for an unlimited number of times through your User Account until course completion or course expiry (whichever comes first). The Foundation in Travel and Tourism practice exam is accessible one month prior to the worldwide exam week. The Air Transport Fundamentals practice exam is accessible anytime. Full details pdf)

How will my grade be calculated?

​IATA has a Grading Policy that describes the grading elements, grading scales, attendance, participation and grading criteria for student work.

I have passed my IATA exam. When will I receive my diploma/certificate?

The diploma/certificate will be dispatched to your Local Coordinator or Authorized Training Center 4 - 6 weeks after the exam result release date, as indicated on the Exam Calendar.

Exams for eLearning courses are taken online and the certificate is provided online for download and printing in pdf format. No additional certificates are provided.

What are my options if I have exhausted my available exam attempts without passing the exam?

IATA does not offer additional exam attempts. If you do not pass your exam with the given attempts, you will need to purchase the complete course again.

How can I get my exam results?

Our system will send you your exam result by email by the exam result release date. You will also be able to see it in your online student account

I failed my first exam attempt. How and when will I be registered for the second exam attempt?

If you wish to take your second exam attempt, you are required to register through your online student account no later than the registration deadline for the exam session you wish to attend. Please be sure to register for your second exam attempt before the enrollment period expires.

How can I check that my Certificate is genuine?

​​You can check the authenticity of your IATA Training Certificates with our online validation: Validate an IATA Training Certificate or Validate an IATA Accredited Training School (ATS) Certificate

Please note that e-learning certificates cannot be validated.

Can I obtain a letter of attestation?

Yes, you can obtain a letter of attestation for a course you completed in the last five years.

Please provide the following details with your request:

  • Your full name
  • Student ID
  • Course name and edition
  • Date of the exam you attended

Request your letter of attestation online

How can I apply for an IATA Diploma?

​If you have completed all the required courses for a self-study diploma program within the allowed time frame, you can apply for the diploma by completing the Contact Us Form. In the form, please attach copies of all the course certificates and provide your full name, the title of the diploma you are applying for, your complete mailing address as well as your contact number. The IATA Training team will validate your eligibility and issue you the diploma.

Can I obtain a duplicate diploma?

Yes, you can obtain a duplicate copy of your diploma if you are a graduate from the last five years.

Please provide the following details with your request:

  • Your full name
  • Student ID
  • Course name
  • Date of the exam you attended

Request your duplicate diploma online


Authorized Training Centers

How can I become an IATA Authorized Training Center?

Please visit the Authorized Training Center information page for the full details.

How do I know if an institution is an IATA Authorized Training Center?

Please see the IATA Authorized Training Center List to find the institutions near you.

​Customer feedback

How can I contact the IATA Training team?

​Please submit your questions on our Contact Us form. A member of the team will follow up your questions with you shortly.

How can I make a complaint?

​Please enter your complaint onto our Contact Us form. Your training experience is very important to us. Please include the title 'Complaint' in the Enquiry section of the form and we shall prioritize your message. 

What should I do if I see that IATA course material is being used in breech of copyright?

​Please report any misuse of IATA training materials to copyright@training.iata.org

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