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Partner-taught & Self-study Frequently Asked Questions

Course and programs

What is the difference between distance learning and e-learning courses?

Distance Learning courses require the students to study on their own with a book or an eTextbook. Most distance-learning courses require students to go to a physical location to take an examination in a supervised environment.

E-learning courses can be completed entirely online, at your own pace, including online exam and online certificate

See a list of e-learning courses offered by IATA

Does IATA have a moral code or ethical policy?

​Yes, the IATA Academic Integrity policy defines the principles of academic integrity, the behaviors that are contrary to these principles and the procedures for dealing with violations thereof.


How do I enroll in a Distance Learning course?

What is the enrolment deadline?

Please view our course enrolment deadline information.

I enrolled online, how come I haven’t heard back from IATA?

If you have applied online but have not yet received the study materials within three weeks, please complete the Contact Us form as it is quite possible there was a problem with your payment or mailing address. Please note that we require your confirmation number that you received upon submitting your online enrolment form.

How long is the validity period for my course enrolment?

The validity period for all Distance Learning courses except Dangerous Goods Regulations is six (6) consecutive examination sessions from your first eligible exam session. 

The validity period for Dangerous Goods Regulations is four (4) consecutive exam sessions from your first eligible exam session.

I am not going to take the next available exam after enrolment. How do I know whether or not my book is the right edition for the future exam sessions?

​You can check the applicable course edition for the next two exam sessions.

Is my e-textbook pdf file compatible with iPad, Kindle, and other electronic reading devices?

Yes, your e-textbook is compatible with those products.

When and how can I receive my printed book after enrollment?

​Your printed book will be delivered to you in 10-15 business days once your payment is confirmed by IATA Finance.

When and how can I download my eTextbook after enrollment?

Once your order is paid, you should download the eTextbook as soon as possible by logging on your student user account. Click on "My Bookings" and then on "Start".


After you pass the exam or your course enrolment validity expires, the etextbook or any other files or links that are associated with your course enrolment will no longer be available on your user account for download.

When and how can I access my eLearning course after enrollment?

​Your login details will be emailed to you within 5 business days after your payment is confirmed by IATA Finance.

What are the acceptable methods of payment?

The individual student enrolment can be paid by credit card or bank transfer.

Can I pay by installment?

No, payment has to be done in full through the online enrolment.

Can I request for a refund?

No. According to our terms and conditions, full or partial refund of enrolment fees is not possible at any time.

How can I contact my Local Coordinator?

Your Local Coordinator’s contact information is indicated on the examination booking confirmation email you received. Their contact information can also be found on your online student account, on the exam booking detail page of your course (Click Open Course and then click Status).

My address has changed. How can I communicate my new address to IATA Training?

If you have changed your address, please update your address on your student account. ​

Will my course materials be sent to my new address if I change the address on my student account after the order is placed?

No. Changes to your address will only be accepted / effective for orders placed after the address change. The study materials purchased before the address change will NOT be delivered to your new address. It is your responsibility to manage to obtain the materials delivered to your old address.


Where can I find information on exams?

When and where will my exam take place?

Your Local Coordinator will contact you two to three weeks prior to the examination to inform you of the exact date, time, and location of your exam via Exam Invitation Letter. If you have not been contacted yet by this time, we advise you to contact us immediately through the Contact Us form

What is the exam schedule?

Please view our exam schedule.

Can I change my examination location?

Yes, you can change your exam location to another exam venue no later than your exam registration deadline.

What do I need to bring to the exam center? What is permitted and what is not?

Your exam invitation letter will include details of what you must and can bring to the exam center*.

*Note[ for Travel & Tourism Course Students: If you have purchased an eTextbook, it is your responsibility to print the course materials for your open-book exam. No electronic devices are permitted in the examination hall.

Can I change my examination session?

You can change your registered exam session to a later date within the enrolment period, as long as it is done before the exam registration deadline. Under no circumstance will any excuse (including medical, professional, and legal excuses) be accepted once the deadline has passed.

Can I take a practice exam to prepare myself for the final examination?

A free online practice exam is now available for the Foundation in Travel and Tourism course (in English or in French version only) and the Air Transport Fundamentals course (only for students who enrolled on August 21, 2015 and onward). If you are enrolled in one of these courses, you will be able to access the corresponding practice exam for an unlimited number of times through your User Account until course completion or course expiry (whichever comes first). The Foundation in Travel and Tourism practice exam is accessible one month prior to the worldwide exam week. The Air Transport Fundamentals practice exam is accessible anytime. Full details pdf)

How will my grade be calculated?

​IATA has a Grading Policy that describes the grading elements, grading scales, attendance, participation and grading criteria for student work.

I have passed my IATA exam. When will I receive my diploma/certificate?

The diploma/certificate will be dispatched to your Local Coordinator or Authorized Training Center 4 - 6 weeks after the exam result release date, as indicated on the Exam Calendar.

Exams for eLearning courses are taken online and the certificate is provided online for download and printing in pdf format. No additional certificates are provided.

What are my options if I have exhausted my available exam attempts without passing the exam?

IATA does not offer additional exam attempts. If you do not pass your exam with the given attempts, you will need to purchase the complete course again.

How can I get my exam results?

Our system will send you your exam result by email by the exam result release date. You will also be able to see it in your online student account

I failed my first exam attempt. How and when will I be registered for the second exam attempt?

If you wish to take your second exam attempt, you are required to register through your online student account no later than the registration deadline for the exam session you wish to attend. Please be sure to register for your second exam attempt before the enrollment period expires.

How can I check that my Certificate is genuine?

​​You can check the authenticity of your IATA Training Certificates with our online validation: Validate an IATA Training Certificate or Validate an IATA Accredited Training School (ATS) Certificate

Can I obtain a letter of attestation?

Yes, you can obtain a letter of attestation for a course you completed in the last five years.

Please provide the following details with your request:

  • Your full name
  • Student ID
  • Course name and edition
  • Date of the exam you attended

Request your letter of attestation online

How can I obtain a duplicate diploma?

Yes, you can obtain a duplicate copy of your diploma if you are a graduate from the last five years.

Please provide the following details with your request:

  • Your full name
  • Student ID
  • Course name
  • Date of the exam you attended

Request your duplicate diploma online

Authorized Training Centers

How can I become an IATA Authorized Training Center?

Please visit the Authorized Training Center information page for the full details.

How do I know if an institution is an IATA Authorized Training Center?

Please see the IATA Authorized Training Center List to find the institutions near you.

​Customer feedback

How can I contact the IATA Training team?

​Please submit your questions on our Contact Us form. A member of the team will follow up your questions with you shortly.

How can I make a complaint?

​Please enter your complaint onto our Contact Us form. Your training experience is very important to us. Please include the title 'Complaint' in the Enquiry section of the form and we shall prioritize your message. 

What should I do if I see that IATA course material is being used in breech of copyright?

​Please report any misuse of IATA training materials to copyright@training.iata.org

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