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Rosetta Stone® TOTALe® PRO - Online Language Training

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Travel connects more than 1 billion people worldwide every year. Think of the opportunities waiting if you can interact with travelers in their own language. Choose from 23 languages. IATA will issue a unique certificate of course completion once you have successfully completed the language training.

What you will learn

Upon completion of this course you will have the skills to:

  • Express common courtesy
  • Understand and respond to customer queries
  • Give instructions, directions, advice and suggestions
  • Describe the features of a travel product or service
  • Hold general conversation with customers or co-workers

Who should attend

This course is recommended for non-speakers of the language, working in aviation, cargo and travel sales who serve travel consumers:

  • Travel call center agents and personnel
  • Airline flight crew and passenger service agents
  • Travel/tour agents and guides
  • Hotel and food/beverage guest services

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Read more in Arabic , English , French , Mandarin or Spanish.

Additional information

© International Air Transport Association (IATA) 2014. All rights reserved.