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Airline Cabin Crew Training

这个课程也可用中文授课。

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About

Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations.

This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process.

Course format

This course is available in textbook and e-textbook format. Enrol at an Authorized Training Center to study these materials with the help of a local trainer, or alternatively you can choose to study these materials on your own.
  • This course requires approximately 45 hours of study to be completed in 12 months from the purchase date (enrollment validity). After the enrollment validity expires, the users will not have access to the course content and will not be able to take the exam.
  • Student performance will be based on an examination. Please refer to the Exam Information below for more details.

What you will learn

Upon completing this course you will have the skills to:

  • Understand the cabin crew profession, its origins and current practices
  • Identify aircraft types and relevant cabin crew functions
  • Manage passenger interactions in a variety of circumstances
  • Recall emergency ad safety procedures

Key topics

  • Introduction to the airline industry and aircraft
  • Crew member coordination and communication
  • Customer service and managing passenger interactions
  • Safety and emergency procedures

Download the course outline

Who should attend

This course is recommended for:

  • Aspiring cabin crew members

Certificate awarded

An IATA Certificate is awarded upon successful completion of the final examination.

Exam information

Please read the General Information on Partner-taught / Self-study exams, and check the Course edition list for exams when booking your exam.

Additional information

Further training

Graduates of this course can apply for the Harvard ManageMentor© (HMM) slef-study program at a special graduate price.

iPad package
Select any 4 Aviation Courses in e-textbook format and receive them with a free iPad.

Subject areas

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