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Airline Payment: from Cards to Blockchain (Classroom, 3 days)

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Changing customer preferences and distribution channels, innovative technologies and regulation are impacting the world of payments. While security and cost of card payments present challenges today, instant bank transfers, electronic wallets and other innovations such as Blockchain are expected to further shape the future of payments. They will enable the creation of new payment solutions and the evolution of existing ones. What does this mean for airlines, and how can they best prepare for these changes?

In this course you will explore various payment methods, trends and opportunities for airlines. You will learn to compare options and recommend strategies for payment acceptance and management, taking into account market changes and customer needs, distribution channels optimization, cost, risk and cash flow.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training, and is part of the IATA Finance Academy.

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment


  • Participants should have a university degree in finance, accounting, business administration or economics, and at least 2 years work experience in airline finance (not necessarily in the Finance department)
  • Recommended level is Management
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

Next class

May 13 - May 15, 2020 - Singapore, Singapore (IATA)
2 additional classes are scheduled. See all

What you will learn

Upon completing this course you will be able to:

  • Apply strategies to improve acceptance, reduce cost and increase the security of card payments
  • Describe the implications of the latest payment trends and opportunities for the airline industry in light of new airline distribution models such as New Distribution Capability (NDC)
  • Recommend new payment methods based on cost, risk and benefits

Course content

  • Disruptions and Age of the Digital Customer
  • The payment card industry, players and trends
  • Card sales and transaction process
  • Implementing and improving payment acceptance policies and procedures
  • Reducing cost and increasing security of payments
  • Efficient fraud prevention strategy
  • Latest payment trends and opportunities for airlines
  • Cost, risk and benefits analysis of payment methods
  • Payment strategy for your airline

Download the course outline

Who should attend

This course is recommended for Managers in:

  • Finance
  • E-commerce
  • Distribution

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-house sessions. Our 300+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.

Subject areas

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