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Airport Ramp Services

DescriptionPrices & RegistrationExam Schedule
Did you know that in the past 3 years, 482 participants from 52 countries have taken this course with IATA?

About

The aircraft servicing and ground handling basics you need to start a career on the ramp.

Ramp handling services ensure the efficient turnaround of aircraft so that flights stay on schedule. This course offers an introduction to ramp services as well as the ground handling standards and safety requirements you need to know to work safely on the ramp.

Whether you are new to the industry or a recent recruit, this course provides a solid foundation for further professional development in the field of ground operations.

Course format

This distance learning course is available in Printed or eTextbook format.
  • This course requires approximately 40 hours of study, to be completed in 18 months.
  • Student performance will be based on an examination. Please refer to the Exam Information below for more details.

What you will learn

Upon completing this course you will have the skills to:

  • The ground operations working environment
  • Standard ramp operations terminology
  • The departments of an airport and how they work together
  • Basic safety and security for efficient operations
  • Procedures for key aircraft ground servicing tasks
  • IATA Airport Handling Manual and IATA Ground Operations Manual standards

Key topics

  • Introduction to the airside environment and airport ramp services
  • Aircraft characteristics and turnaround plan
  • Cleaning, catering and other services
  • Ground service equipment
  • Standard operating procedures
  • Airside safety
  • Ramp security awareness
  • Future developments in the sector of ramp services

Download the course outline

Supporting materials
This course covers the many aspects of below the wing operations for which IATA has developed recommended industry standards and procedures, as detailed in the IATA Ground Operations Manual (IGOM). Therefore, the IGOM has been included in the study kit as it is an indispensable field publication that you will refer to throughout this course and in your day-to-day duties.

The price of the study kit includes:

  • The Airport Ramp Services course textbook
  • The latest IATA Ground Operations Manual (IGOM) software web download* (single user license)

* Please check the system requirements for the installation of the IGOM

The IGOM software web download* (single user license) represents a value of $155 included in the price of this course!

Who should attend

This course is recommended for:

  • Anyone interested in pursuing a career with an airline or ground service provider
  • Recently recruited airline, airport and ground handling staff

Certificate awarded

An IATA Certificate is awarded upon successful completion of the final examination.

Exam information

Please read the General Information on Distance Learning Exams, and check the Distance Learning - Course edition list for exams when booking your exam.

  • Exam Delivery Method: Supervised exam in IATA Exam location. Physical Attendance is required. Depending on exam venue availability online exams are available.
  • Exam Format: Multiple Choice questions, Closed Text Book
  • Number of questions: 100
  • Time Allowance: 3 hours
  • Passing Grade: 60 correct answers
  • Distinction Grade: 90 correct answers
  • Number of exam attempts: 2

This course is a step toward earning an IATA Diploma in:

Additional information

Further training

Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

iPad package
Select any 4 of the 8 courses that are required for the Aviation Studies Diploma in eTextbook format and receive them with a free iPad. Learn more

Subject areas

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