Learn how to use benchmarking effectively to deliver service improvements and achieve better performance results. Explore ANSP Key Result Areas and acquire new tools to measure and compare success.
Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: Professional and Management
Upon completing this course you will be able to:
Benchmark effectively to deliver service improvements and achieve better performance results
Understand Air Navigation Service Provision core processes of specification and design of service, delivery of service, review of service and customer service
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
This course is recommended for:
Air Navigation Service Providers