What you will learn
Upon completing this course you will be able to:
- Benchmark effectively to deliver service improvements and achieve better performance results
- Understand Air Navigation Service Provision core processes of specification and design of service, delivery of service, review of service and customer service
Who should attend
This course is recommended for:
- Executives, operational and strategy managers, team leaders, ATCOs and support staff of Air Navigation Service Providers.
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.