Learn how to use benchmarking effectively to deliver service improvements and achieve better performance results. Explore ANSP Key Result Areas and acquire new tools to measure and compare success.
Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: Professional and Management
What you will learn
Upon completing this course you will be able to:
Benchmark effectively to deliver service improvements and achieve better performance results
Understand Air Navigation Service Provision core processes of specification and design of service, delivery of service, review of service and customer service
History and definition of benchmarking
The applications of benchmarking: benchmarking framework and baseline information
The 5 steps approach to benchmarking
Review of key benchmarking studies: CANSO, EUROCONTROL
Applying a best practice model across the Key Result Areas (KRAs) of safety, operational efficiency, cost effectiveness and customer satisfaction, and measuring them against Key Performance Indicators (KPIs)
Who should attend
This course is recommended for:
Air Navigation Service Providers
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
This course is a step toward earning an IATA Diploma in:
About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.