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BSP Essentials for Travel Agents - E-Learning - English

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About

BSP Essentials for Travel Agents is a training course providing essential knowledge of the Billing and Settlement Plan (BSP), specifically for travel agents. It is designed to raise the learner’s awareness of the BSP system and processes, and improve an Agent’s efficiency and level of knowledge. This course is intended to explain elements of the BSP system that are common to all parts of the world and is divided into five learning modules covering the fundamental components of the BSP system.

What you will learn

Upon completing this course you will have the skills to:

  • Understand basic BSP processes, common terms, abbreviations, reporting calendar and billing reports
  • Use the BSPlink tool and various BSPlink functions to manage in-office BSP operations
  • Perform all procedures related to document refunding and voiding
  • Process credit card payments and prevent credit card fraud
  • Investigate the status of BSP transactions and handle remittance procedures
  • Manage agency credit and debit memos

Course format

  • This self-study e-learning course requires approximately 18 hours of study, to be completed within 6 months.
  • Student performance will be based on an examination. Please refer to the Exam Information below for more details.

Key topics

  • The IATA Billing and Settlement Plan
  • BSPlink training
  • BSP standard traffic documents
  • BSP agent billing reports and remittance procedures
  • IATA Accreditation

Download the course outline

Who should attend

This course is recommended for:

  • Travel agency owners
  • Accountants and travel agency back-office personnel
  • Travel agents
  • Airline billing staff

Certificate awarded

Upon successful completion of the exam, you will be awarded an e-Certificate available for you to print for your records.

Exam information

Please read the General Information on Self-study exams.

    • Exam Delivery Method: Non-supervised online-based exam. Exam can be taken any time at your convenience.
    • Exam Format: Multiple Choice questions
    • Number of questions: 50
    • Time Allowance: 2 hours
    • Passing Grade: 70% correct answers
    • Number of exam attempts: 1

Additional information

About IATA e-learning training

  • This self-study e-learning course delivers comprehensive instruction to busy aviation and travel industry professionals.
  • E-learning is a quick and flexible training method providing learner-friendly materials that allow you to learn using short, interactive modules.
  • Write your exam online at a time that is convenient to you.
  • Order online to receive access to this course on our e-learning platform.

Subject areas

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