Main IATA navigation

HomeTrainingSearch Courses

Effective Communication Skills (Classroom)

Este curso también está disponible en Español.
Ce cours est aussi disponible en Français.

DescriptionPrices & Registration
Did you know that in the past 4 years, 180 participants from 32 countries have taken this course with IATA?


Communication is an essential skill for conducting business, especially in the international context of aviation. To be truly successful in any role you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues. This course will improve your understanding of cross-cultural differences, explore different methods of communication, and teach you how to transfer information clearly and concisely according to the needs of your audience.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

Course format

  • This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment


  • There are no prerequisites for this course
  • Recommended level is Management
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

Next class

Oct 28 - Nov 01, 2019 - Canada, Montreal (IATA, ACCET Accredited)
5 additional classes are scheduled. See all

What you will learn

Upon completion of this course you will be able to:

  • Communicate effectively in a multicultural environment
  • Actively listen and observe others
  • Increase your self-awareness of how you communicate and are perceived by others
  • Measure outcomes of communications
  • Plan a communication strategy and messages
  • Facilitate meetings and influence others to reach consensus

Course content

  • Active listening
  • Self-awareness
  • Your social style
  • Communication planning
  • Cultural differences and communication
  • Structured and engaging presentations
  • Constructive feedback

Download the course outline


  • Exercises
  • Presentations

Who should attend

This course is recommended for:

  • Professionals of all levels who want to enhance their communication skills and maximize their performance.

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 30,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-house sessions. Our 350+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.

Subject areas

Find related courses:

Need Help?

Contact us

Our mission is to represent, lead and serve the airline industry

Additional information