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Cultural Intelligence: The Basics - E-Learning - English

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Did you know that 70% of all international ventures fail because of culture? If you are like most people, working with peers or customers from other countries can be both exciting and challenging. Learn how to overcome cultural challenges and how to succeed in our global world by boosting your Cultural Intelligence.

What you will learn

Upon completing this course you will have the skills to:

  • Build quick rapport with people from around the world
  • Please customers and clients from other countries
  • Negotiate and sell better across cultures
  • Manage yourself in tough cross-cultural situations

Course format

  • This self-study eLearning course requires approximately 60 minutes of study, to be completed within one year.
  • Student performance will be based on an examination. Please refer to the Exam Information below for more details.

Key topics

  • Learn how cultures differ
  • Learn what people from other cultures want
  • Learn how to communicate effectively with people from other cultures
  • Learn tips to manage yourself in challenging intercultural situations

Download the course outline

Who should attend

This course is recommended for:

  • All who work in the travel industry
  • All who work with people from other cultures
  • All who have customers or clients worldwide
  • All who want to learn vital skills for the 21st century

Certificate awarded

Upon successful completion of the exam, you will be awarded an e-Certificate available for you to print for your records.

Exam information

Please read the General Information on Distance Learning Exams, and check the Distance Learning - Course edition list for exams.

  • Exam Delivery Method: Non-supervised online-based exam. Exam can be taken any time at your convenience.
  • Exam Format: Multiple Choice questions
  • Number of questions: 20
  • Time Allowance: not timed
  • Passing Grade: 80% correct answers
  • Number of exam attempts: 1

Additional information

About IATA eLearning Training

  • This self-study eLearning course delivers comprehensive instruction to busy aviation and travel industry professionals.
  • eLearning is a quick and flexible training method providing learner-friendly materials that allow you to learn using short, interactive modules.
  • Write your exam online at a time that is convenient to you.
  • Order online to receive access to this course on our eLearning platform.

Subject areas

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