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Passenger Processing Design and Implementation (Classroom, 2 days)

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In the effort to provide passengers with greater control of their travel and reduced queueing time, self-service solutions have long been offered with the collaboration of airports and airlines. Fast Travel is a key initiative of the Simplifying the Business (StB) program whose objective is to address future passenger needs by providing them with self-service options across the travel journey.

From check-in to automated document check, baggage drop-off, flight re-booking, and self-boarding to name a few, this course will provide you with the necessary information and skills to carry out your transformational projects through industry recommended practices and in-depth understanding of successful Fast Travel implementations.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

Course format

  • This classroom course provides 2 days (16 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment


  • Participants should have good knowledge of passenger handling processes
  • Recommended level is Management level
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

Next class

Apr 08 - Apr 09, 2020 - China, Beijing (IATA)
2 additional classes are scheduled. See all

What you will learn

Upon completing this course you will be able to:

  • Identify priorities, and key stakeholders to engage, in the implementation process
  • Describe the implementation process and considerations to mitigate risks
  • Apply an integrated approach to developing your implementation roadmap
  • Develop a business case for implementing Fast Travel (self-service) solutions for a seamless travel experience
  • Identify the latest technologies that will impact traveler touchpoints

Course content

  • Relevant Resolutions and Recommended Practices
  • Self-service technologies and trends
  • Regulatory considerations to implementation
  • Integrated approach to implementing solutions
  • Use cases, lessons learned from implementations

Download the course outline


  • Case studies
  • Group exercise
  • Discussions
  • Presentations

Who should attend

This course is recommended for:

  • Airline passenger experience managers
  • Airport passenger experience managers
  • Regulators / Authorities
  • Airport infrastructure managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-house sessions. Our 300+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.

Subject areas

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