Did you know that in the past 3 years, 80 participants from 24 countries have taken this course with IATA?
Learn the special ground service requirements for business aviation aircraft handling.
The business aviation sector handles more than 31,000 aircraft worldwide (EBAA), and this important niche market requires a high level of service and customization from fixed-base operators. Learn best practices in commercial airline ground operations to build a profitable business model. Equip yourself to meet client expectations and deliver consistent service.
This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.
- This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
- Student performance will be based on an examination
- Participants should have basic knowledge of ground operations
- Recommended level is Entry-level and Intermediate
- The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.
What you will learn
On completion of this course you will be able to:
Improve service offering through new services and business ideas
Make better decisions about outsourcing services, leasing of equipment and front line staff management
Analyze the operational and management requirements specific to business aviation for efficient operations
Identify the differences between standard ground services and FBO activities
Analyze the economic role of business aviation in the air transport industry
- The FBO business concept
FBO and common use facilities
In-house or outsourcing?
- Airport and ground operations
Private aircraft characteristics
GSE equipment characteristics
Standard services during turnaround
Special services and catering
- Commercial and marketing
- Marketing of FBO services
The use of IATA Standard Ground Handling Agreement (SGHA) in business aviation
Standard charge notes and the issue of damage liability
Customer service concept in business aviation
Who should attend
This course is recommended for:
Ground Service Providers
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
This course is a step toward earning an IATA Diploma in:
About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.
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