Control and supervise an airline station in a self-handled or outsourced environment.
Course formatThis course is available in e-textbook format. Enrol at an Authorized Training Center to study these materials with the help of a local trainer, or alternatively you can choose to study these materials on your own.
- This course requires approximately 60-70 hours of study to be completed in 12 months from the purchase date (enrollment validity). After the enrollment validity expires, the users will not have access to the course content and will not be able to take the exam.
- Student performance will be based on an examination. Please refer to the Exam Information below for more details.
PrerequisitesParticipants are recommended to have at least 2 years of professional experience across ground handling functions
What you will learn
Upon completing this course you will have the skills to:
- Control and supervise an airline station in a self-handled or outsourced environment
- Use Ground Handling and Service Level Agreements (SLAs) to suit your station's handling needs, reduce costs and provide quality service
- Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
- Implement a Safety and Security Station Management System according to industry standards and recommended practices
- Motivate staff and effectively monitor their performance
- Use and work with the latest edition of the IATA Airport Handling Manual (AHM) which is included in the course price.
- The importance of Operational and Occupational Health and Safety training
- Managing risk and the components of Emergency Response Plans (ERPs)
- The use of SGHA contracts and Service Level Agreements
- Operational standards in the IATA Airport Handling Manual (AHM)
- The latest trends in passenger/baggage handling and catering
This course covers the many aspects of ground operations for which IATA has developed recommended industry standards and procedures, as detailed in the IATA Airport Handling Manual (AHM). Therefore, the AHM has been included in the study kit as it is an indispensable field publication that you will refer to throughout this course and in your day-to-day duties.The price of the study kit includes:
*Please check the system requirements and technical specifications for the installation of the AHM
- The Ground Operations Management course textbook
- The latest IATA Airport Handling Manual (AHM) software MS WINDOWS® download* (single user license)
The AHM software MS WINDOWS® download* (single user license) represents a value of $587 included in the price of this course!
Who should attend
This course is recommended for:
- Airlines, ground handling and other service providers
- Airport authorities
- Ground operations professionals at a supervisory level
An IATA Certificate is awarded to participants successfully passing the final exam.
Please read the General Information on Partner-taught / Self-study exams, and check the Course edition list for exams when booking your exam.
This course is a step toward earning an IATA Diploma in:
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.
Select any 4 Aviation Courses in e-textbook format and receive them with a free iPad.