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ISAGO for Auditors (Classroom, 4 days)

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Did you know that in the past 5 years, 401 participants from 59 countries have taken this course with IATA?


The IATA Safety Audit for Ground Operations (ISAGO) program has been developed to improve the safety of ground operations and reduce ground damage and injuries. This course covers the audit process specific to ISAGO, and over 4 days you will gain full knowledge on ISAGO audit procedures, ISAGO auditor objectives and methodology.

Successful completion of the course is a required step in the ISAGO auditor qualification process leading to the Charter of Professional Auditor (CoPA) membership, however you do not have to be following the ISAGO auditor qualification process to take this course.

This course is available at IATA Training Centers and on-demand as in-house training.

Course format

  • This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment


  • Participants should be qualified and experienced ground operations quality auditors
  • Recommended level is Management and Professional
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

Please note: To become a member of the ISAGO CoPA, you need to meet the prerequisites in GOPM Section 5, and have successfully completed the CoPA pre-screening and computer-based training (CBT) discipline specific training in at least two ISAGO disciplines.

Next class

Dec 10 - Dec 13, 2019 - Singapore, Singapore (IATA)
3 additional classes are scheduled. See all

What you will learn

Upon completion of this course you will be able to:

  • Describe the ISAGO program
  • Explain the roles and responsibilities of an ISAGO Auditor
  • Apply the new ISAGO audit objectives and methodology
  • Recognize the new ISAGO audit procedures
  • Use electronic audit applications

Course content

  • Auditor qualification - Charter of Professional Auditors (CoPA)
  • Ethics code for ISAGO auditors
  • ISAGO audit preparation, on-site audit process, and follow-up
  • Audit objective and planning (pre/on-site and post)
  • Outsourced and subcontracted activities
  • ISAGO auditing methodology and techniques (including practical exercises)
  • Interlinked Ground Operations Standards and Recommended Practices (GOSARPs)
  • Electronic audit system for auditors

Download the course outline


  • Practical exercises
  • Audit case study

Who should attend

This course is recommended for:

  • Ground operations auditors:
    • Airline
    • Ground service providers
    • Airport
    • Regulator

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-house sessions. Our 300+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.

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