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Managing a Corporate Travel Program (Classroom, 3 days)

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Did you know that in the past 4 years, 212 participants from 39 countries have taken this course with IATA?


Business travel and expenses are one of the highest single expenditures for any organization, and every opportunity to reduce travel costs can make a real impact on the bottom line. As you seek to serve your corporate clients better, this course will show you how to help your clients gain control of their travel expenses. As a sales or account manager of a business travel agency, or Travel Management Companies (TMC), you are expected to balance cost with traveler expectations while also presenting important travel and financial data to your clients. You must also operate successfully within an industry that is increasingly technology-driven and self-service oriented.

This course will demonstrate how to deal with these challenges, whilst gaining control of travel and expenses through strategic management of a corporate travel program. Using practical exercises, case studies and industry best practices, our highly experienced trainers will provide you with the right tools and resources to take back to the workplace.

This course has been developed in cooperation with Callisto Travel Training Academy.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an examination


  • There are no prerequisites for this course
  • Recommended level is Management and Professional
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

Next class

There are currently no scheduled classes. Check back later for updates or contact us to arrange a class in your company.

What you will learn

Upon completion of this course you will be able to:

  • Discuss the technology and travel trends that are disrupting the industry in the western hemisphere
  • Summarize the corporate travel program management process
  • Apply the six steps for successful travel management
  • Replace traditional booking models to meet the demands of today’s traveler
  • Use collaborative working relationships to bring optimum results for your travel program

Course content

  • Overview of corporate travel management
  • Structure of corporate travel and expense programs
  • Sales processes
  • Strategic business planning
  • Buyer and supplier relations
  • Travel program administration
  • Payment and expense management
  • Data and analysis
  • 21st century travel management
  • Download the course outline


    • Exercises
    • Whitepapers
    • Case studies

    Who should attend

    This course is recommended for:

    • Corporate travel buyers and procurement
    • Travel managers
    • Key account managers
    • Corporate sales managers
    • Travel business owners

    Certificate awarded

    An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

    Additional information

    About IATA Classroom Training
    We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

    Further training
    Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.

    Subject areas

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