Main IATA navigation

HomeTrainingSearch Courses

Managing People Performance (Classroom)

Este curso también está disponible en Español.

DescriptionPrices & Registration
Did you know that in the past 5 years, 462 participants from 62 countries have taken this course with IATA?


People are the backbone of commercial aviation, and people management is crucial for ensuring business performance.

With this course, you will gain the knowledge needed to bring out the best in the people you manage. You will have the opportunity to assess your strengths and development areas, to make you better at communicating and giving feedback, motivating the varying personalities in your team, and managing change.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Course format

  • This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an examination


  • There are no prerequisites for this course
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

Next class

Apr 01 - Apr 03, 2020 - Turkey, Istanbul (TKAA-RTP)
5 additional classes are scheduled. See all

What you will learn

Learn the soft skills and best practice for:

  • Setting clear performance objectives that lead to optimal results
  • Developing and motivating the people who work for you
  • Formulating and executing your performance management strategy
  • Communicating effectively
  • Making the best use of your management style
  • Improving your people and emotional intelligence skills

Course content

  • Your role as a people manager
  • Human factors in people management
  • Performance objectives
  • Staff development and motivation
  • Coaching, conflict resolution, and handling difficult people
  • Team management
  • Performance management and feedback
  • Compensation strategy and alignment with the organization

Download the course outline


  • Individual and team exercises
  • Opportunities to practice your management skills

Who should attend

This course is recommended for:

  • Managers

Certificate awarded

An IATA Certificate of Completion is provided to participants obtaining a grade of 70% or higher.

This course is a step toward earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.

Subject areas

Find related courses:

Need Help?

Contact us

Our mission is to represent, lead and serve the airline industry

Additional information