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Passenger Assessment and Travel Document Checks (Classroom, 3 days)

DescriptionPrices & Registration
Did you know that in the past 5 years, 80 participants from 30 countries have taken this course with IATA?


Passenger assessment and exception handling techniques to save your airline from costly delays and penalties.

Based on the latest trends and industry best practices, this course provides tools to identify forged documents and potentially disruptive passengers.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an examination


  • Participants should have basic knowledge of passenger handling services
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

Next class

Mar 24 - Mar 26, 2020 - Switzerland, Geneva (IATA)
2 additional classes are scheduled. See all

What you will learn

On completion of this course you will be able to:

  • Identify multiple document types and their security features
  • Apply control and assessment techniques to your operations
  • Understand the drivers behind document forgery and measure its impact on operations
  • Measure your performance based on current industry best practices and future trends

Course content

  • Identity documentation – international standards
  • Document security features
  • Fake/stolen documents – issues and drivers, uses and applications
  • Documentation control: tools, equipment and available resources
  • TIMATIC uses and features
  • Passenger assessment
  • Risk assessment
  • Role and responsibilities of Airline Liaison Officers (ALO)
  • Exception handling and customer service
  • Denial of boarding
  • Future industry directions

Download the course outline

Supporting materials

Who should attend

This course is recommended for:

  • Operations staff from airlines and ground service providers
  • Airline staff working at an airport
  • Passenger handling agents and supervisors
  • Airport terminal staff

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.

Subject areas

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