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Passenger Fares and Ticketing - Basic (Classroom, 5 days)

Este curso también es dado en Español.

DescriptionPrices & Registration


Learn the fundamentals for pricing journeys, interpreting constructed fares and decoding e-ticket data to provide your customers the best service possible.

With the abundance and complexity of today’s fare options, your clients expect you to provide a service that is accurate, faster and more affordable than the competition. This course teaches the language of fare construction and fare rules so you can provide your customers with the best advice and the lowest fare for their air itinerary and needs. You will develop new skills through practical exercises and with the support of reference materials to become the travel professional your customers trust.

Available as: Classroom & In-Company course
Duration: 5 days
Recommended level: Entry-level
Prerequisites: none

Next class

Jun 20 - Jun 24, 2016 - Spain, Madrid (IATA)

3 additional classes are scheduled. See all

What you will learn

This course prepares you to:

  • Identify the parts of a journey
  • Match cities and countries with IATA Traffic Conference areas and sub-areas
  • Identify the global indicator for the routing flown
  • Quote specified routing fares and select the best fares
  • Convert and round currencies
  • Apply the IATA fare formula to price journeys
  • Interpret electronic ticket data elements
  • Collect applicable taxes, fees and charges
  • Calculate children and infants' fares
  • Interpret and apply special fare rules and conditions
  • Explain the Billing Settlement Plan process

Course content

IATA geography

  • Traffic conference areas
  • Sub-Areas

Fare construction formula

  • Mileage system
  • IATA fare formula

Fare types

  • Normal unrestricted and restricted fares
  • Special and promotional fares

Journey pricing

  • One ways
  • Round and circle trips
  • Open jaws

Download full outline (pdf)

Who should attend

This course is recommended for:

  • Airline call center, reservation and ticket agents
  • Travel agents and consolidators, wholesalers
  • Airline tariff and pricing analysts
  • Interline billing auditors

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

Subject areas

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