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Special Fares and Ticketing - Intermediate (Classroom, 5 days)

DescriptionPrices & Registration
Did you know that in the past 4 years, 61 participants from 18 countries have taken this course with IATA?


Air passengers are always searching for the lowest possible special fares, but cheap fares come with a number of challenging restrictions. Learn how to interpret special fare conditions and provide alternatives to system pricing failures so you can offer the best deals that consider the accompanying ticket restrictions.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Course format

  • This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an examination


  • Participants must have completed Basic Passenger Fares and Ticketing and covered the core elements of the Mileage System Principle, Standard Condition 101.
  • Recommended level is Management and Professional
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

Next class

Aug 13 - Aug 17, 2018 - Singapore, Singapore (IATA)
2 additional classes are scheduled. See all

What you will learn

On completion of this course you will be able to:

  • Construct special fares
  • Quote the lowest applicable special fare
  • Analyze special fare conditions
  • Issue tickets based on the four main families of special fares
  • Apply the new Higher Intermediate Point (HIP) check
  • Understand the Fare Type Code (FTC) matrix
  • Tie in fare basis codes with applicable FTCs

Course content

  • Special fare analysis, quotes, ticket issuance and validity
  • Calculating special fares based on a percentage of normal fares
  • Specified routing special fares versus the mileage system formula
  • Status fares and passenger type codes
  • Applying the most restrictive conditions
  • Stop-over and transfer fees
  • Fare directionalities
  • Fare basis versus FTC matrix
  • Q surcharges
  • Reservation change fees and related charges

Download the course outline


  • Interactive online assignments
  • Special fare exercises and analysis
  • Manual fare calculation
  • Rule interpretation using the online Passenger Air Tariff set

Who should attend

This course is recommended for:

  • Tariff/pricing analysts
  • Revenue accountants
  • Travel department counsellors

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.

Subject areas

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