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Station / Ground Handling Management (Classroom, 5 days)


DescriptionPrices & Registration
Did you know that in the past 3 years, 681 participants from 86 countries have taken this course with IATA?

About

Improve the On-Time Performance of your station.

Essential training for Station Managers working for ground service providers and self-handling airlines. This course helps you examine ground handling functions, from marshaling to pushback, check-in to deicing. Analyze the management responsibilities on the ramp and in the passenger and cargo terminals.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Course format

  • This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an examination

Prerequisites

  • Participants should have prior knowledge of airport business and operations
  • Recommended level is Professional
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

Next class

Nov 06 - Nov 10, 2017 - Switzerland, Geneva (IATA)
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7 additional classes are scheduled. See all

What you will learn

On completion of this course you will be able to:

  • Manage all ground handling services according to the IATA Airport Handling Manual (AHM)
  • Increase the efficiency of stations as an airline or service provider
  • Work within the frame of the IATA Airport Handling Manual and IATA Standard Ground Handling Agreement
  • Build a sustainable relationship between the airline and handler management

Course content

  • Cooperation between airlines and service providers
  • Duties of the station manager
  • Principles of customer service
  • Facilitation and simplifying passenger travel
  • Ramp,cargo and terminal activities
  • Service Level Agreements (SLA)
  • Resources and GSE management
  • ULD handling
  • Aviation security awareness
  • Baggage handling
  • Emergency response planning

Download the course outline

Supporting materials
Every participant receives a complimentary electronic copy of the latest IATA Airport Handling Manual (AHM)* as well as the IATA Ground Operations Manual (IGOM)**. These are indispensable field publications that you will refer to throughout this course and in your day-to-day duties.

* Please check the system requirements for the installation of the IGOM
**Please check the system requirements for the installation of the AHM

The AHM and IGOM software web downloads (single user License) represents a value of $709 included in the price of this course!

Who should attend

This course is recommended for:

  • Airline station managers
  • Ground handling managers and supervisors
  • Airport authorities

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.

Subject areas

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