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Station Operations Control (Classroom, 4 days)

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Did you know that in the past 5 years, 96 participants from 19 countries have taken this course with IATA?


Essential training for operations officers at the control centers of ground service providers and self-handling airlines.

Gain practical knowledge of station control to run efficient and safe ground operations. Learn operational aspects to perform quick turnarounds and minimize delays.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

Course format

  • This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment


  • Participants should have some knowledge of ramp, passenger and cargo handling operations
  • Recommended level is Entry-level and Management
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

Next class

Nov 26 - Nov 29, 2019 - Switzerland, Geneva (IATA)
2 additional classes are scheduled. See all

What you will learn

On completion of this course you will be able to:

  • Understand the basic principles of flight related to aircraft weight and balance
  • Coordinate aircraft handling operations
  • Plan for ground staff resources and GSE
  • Handle communications in response to emergency situations
  • Manage standard messaging
  • Support cockpit crew before departure
  • Complete basic slot requests
  • Support airline operations for fast turnarounds

Course content

  • Practical overview
    • Aircraft and airport characteristics
    • Airport and aircraft codes
    • GSE equipment characteristics
    • Weight and balance principles
    • Basic meteorology (METAR/TAF/Enroute)
  • Communications
    • IATA standards Messaging (AHM7XX)
    • Introduction to EMD/ EDM (Electronic Miscellaneous Document)
    • Air to ground radiotelephony
    • SLOT messaging, basic SLOT requests and replies
  • Operations
    • Ramp services (AHM631)
    • Ground operations manuals and their maintenance
    • Passenger and cargo handling overview
    • Turn around coordination (AHM021&615&616)
    • Station control in CDM (Collaborative Decision Making)
    • Flight documentation
    • Presentation of AIP
    • Security awareness
    • Emergency response procedures (including AHM633)
  • Resources
    • Basic Resources Management and Team Management

Download the course outline

Who should attend

This course is recommended for:

  • Station Operations Controllers
  • Ground Service Providers supervisors
  • Station Management assistants
  • Airline representative
  • Airline Ground Staff

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-house sessions. Our 300+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.

Subject areas

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