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Audit, Quality and Risk Management for Temperature Controlled Cargo (Classroom, 5 Days)

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Did you know that in the past 3 years, 790 participants from 54 countries have taken this course with IATA?


As your pharmaceutical handling operations expand to new markets, you will be subject to a spectrum of international, national, and industry audit requirements. This course provides a standard internal audit process you can immediately apply within your business to ensure compliance with common regulations and quality standards.

Through daily course exercises, you will have the opportunity to use the IATA Time and Temperature Sensitive Audit Checklist and develop corrective actions based on your findings.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

Course format

  • This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment


  • There are no prerequisites for this course
  • Recommended level is Management and Professional
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

Next class

Oct 14 - Oct 18, 2019 - France, Paris (IATA)
16 additional classes are scheduled. See all

What you will learn

On completion of this course you will be able to:

  • Learn how to implement all steps of an internal audit of your cold chain operations:
    • Setting up quality standards and metrics
    • Collecting data and documenting your findings
    • Completing the IATA Time and Temperature Sensitive Audit Checklist
    • Writing a professional audit report with conclusive data analysis
    • Applying audit findings to ensure quality across your operations

Course content

  • Quality management
    • Quality control concepts
    • Quality Risk Management (QRM) methodology
  • Audit fundamentals
    • Collection of data
    • Data analysis
    • Interviewing skills
    • Conducting an audit, validation or assessment
  • Audit findings
    • Writing an effective audit report
    • Identifying root cause
    • Applying corrective actions and comprehensive fixes
    • Identifying residual and new risk

Download the course outline

Who should attend

This course is recommended for management working in:

  • Cargo quality operations
  • Airline, handler or freight forwarder operations
  • Warehouse and ramp operations
  • Pharmaceutical audit

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-house sessions. Our 300+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.

Subject areas

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