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Ticket Repricing, Exchange and Reissue

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The Ticket Repricing, Exchange and Reissue (TRER) course is an important companion for any successful Ticketing Agent. Providing accurate and efficient services to your customers builds trust and loyalty. Customer needs frequently change. Travelers will modify their travel dates and destinations after purchasing their air tickets, or request a flight or routing change after travel has begun. This course will give you a considerable advantage over your competition, enabling you to perform complex transactions such as revalidating, exchanging, or reissuing tickets with confidence.

Course format

This course is available in e-textbook format. Enrol at an Authorized Training Center to study these materials with the help of a local trainer, or alternatively you can choose to study these materials on your own.
  • This course requires approximately 40 hours of study to be completed in 6 months from the purchase date (enrollment validity). After the enrollment validity expires, the users will not have access to the course content and will not be able to take the exam.
  • Student performance will be based on an examination. Please refer to the Exam Information below for more details.

What you will learn

Upon completing this course you will have the skills to:

  • Understand exchange/reissue ticketing entries and avoid debit memos arising from incorrect ticketing or incorrect application of IATA rules and procedure
  • Improve problem solving and analytical skills when complying with governmental and IATA regulations, thus avoiding mistakes that could expose the travel agency to costly fines
  • Gain the confidence of customers who rely on you to provide relevant and up-to-date international travel services and advice when their original travel plans change
  • Convert one currency to another accurately
  • Assess taxes/fees/charges to be refunded or collected

Key topics

  • The passenger air tariff training extract
  • Review of fare selection
  • Currency rules revisited
  • Types of pricing units
  • Related fees and other charges
  • The electronic ticket
  • Electronic miscellaneous documents
  • Introduction to ticket alterations
  • Assessment of change fees
  • Exchange transactions
  • Reissue transactions
  • Voluntary refunds

Download the course outline

Who should attend

This course is recommended for:

  • Travel agency employees
  • Travel agency managers
  • Travel agency owners
  • Airline ticketing agents
  • Airline ticketing managers
  • Air fares and ticketing specialists

Certificate awarded

An IATA Certificate is awarded to participants successfully passing the final exam.

Exam information

Please read the General Information on Partner-taught / Self-study exams, and check the Course edition list for exams when booking your exam.

  • Exam Method: Non-supervised online-based exam. Exam can be taken any time at your convenience.
  • Exam Format: Multiple Choice questions
  • Number of questions: 80
  • Time Allowance: 3 hours
  • Passing Grade: 70% correct answers
  • Number of exam attempts: 1

Additional information

Further training

Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.

iPad package
Select any 4 Aviation Courses in e-textbook format and receive them with a free iPad.

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