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Quality Management for Civil Aviation Authorities and Air Navigation Service Providers Diploma

DescriptionRequirements & Registration

Gain the necessary knowledge and skills needed to implement a quality management system in your organization. Use quality assurance and control processes to achieve consistent quality and improve customer service.

What will you learn

Upon completion of this diploma you will be able to

  • Describe the purpose and requirements of a Quality Management System
  • Manage aviation quality with a systemic, process-driven approach
  • Apply quality management and customer service principles for civil aviation authorities and air navigation service providers
  • Apply root cause analysis tools
  • Develop efficient corrective action plans

Key topics

  • Quality management system purpose and requirements
  • Root cause analysis tools
  • Quality management implementation
  • Process driven approach
  • Internal quality processes and international regulations compliance
  • Problem solving process
    • Defining the problem
    • Problem definition tools
    • Problem cause data collection tools
    • Root cause analysis cycle
  • Corrective actions
    • Corrective action plan development
    • Corrective action plan follow-up

    Download the course outline

    Who should attend

    • Civil Aviation Authority representatives
    • Air Navigation Service providers

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