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Airside Operations Excellence Diploma

DescriptionRequirements & Registration

A selection of our top courses for ramp lead agents

Through four practical and technical courses, learn to perform ramp handling services according to industry standards. Gain confidence in your ability to achieve safety while optimizing your station’s On-Time Performance (OTP).

What will you learn

What you will learn

  • Follow standard recommended procedures based on the IATA Airport Handling Manual (AHM) and IATA Ground Operations Manual (IGOM)
  • Supervise under-the-wing operations
  • Coordinate ramp teams and third party providers during turnaround
  • Ensure the application of safety measures and modern techniques towards efficiency
  • Maximize equipment and manpower utilization
  • Stay updated on the latest industry trends

Who should attend

Who should attend

  • Ramp lead agents and supervisors
  • Ground operations managers
  • Station managers
  • Regulatory compliance professionals

Additional information

Required courses:

  • Aircraft Turnaround Coordination & Loading Supervision OR Aircraft Turnaround Coordination & Loading Supervision with RampVR
  • Human Factor in Ground Operations

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