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IATA Training Center in London, United Kingdom

​Welcome to IATA's new London training venue at the Imparando City of London Learning Center! Imparando is a spacious, purpose-designed training venue close to London’s financial and legal centres in central London, and is walking distance from the Aldgate East underground station.

See the London course schedule

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The IATA London Training Center is hosted by the Imparando City of London Learning Center, which is easily accessible by all forms of public transport. It is only 25 minutes from London City airport by train and underground (tube) or 60 minutes from Heathrow. It is walking distance from the Aldgate East tube station which connects to the District and Hammersmith & City lines. Hotels, restaurants, and shops are within walking distance.

London Training Center

Imparando City of London Learning Centre
56 Commercial Road
Aldgate
London E1 1LP
Find us on the map
 

Tel: +41 22 770 2820

London course schedule



October - 2018
Identify solutions to keep your clients happy, their data safe and avoid sanctions Data Protection – Key Principles and International Framework (Classroom, 2 days)
United Kingdom, London (IATA)
1 Oct - 2 Oct
 Learn the essentials of civil aviation management. Civil Aviation Management (Classroom, 5 days)
United Kingdom, London (IATA)
8 Oct - 12 Oct
Test your management skills and strategic thinking to run your own airline and decide on the network, fleet, schedule, marketing and revenue management. Airline Business Models and Competitive Strategies (Classroom, 5 days) Virtual Simulation Program
United Kingdom, London (IATA)
15 Oct - 19 Oct
Explore the principles of terminal design, optimal flows and capacity. Learn how infrastructure design can support your terminal operations. Airport Terminal Planning and Design (Classroom, 5 days)
United Kingdom, London (IATA)
15 Oct - 19 Oct
Obtain the necessary skills to manage civil aviation policy and regulation. Managing Aviation Policy and Regulation (Classroom, 5 days)
United Kingdom, London (IATA)
22 Oct - 26 Oct
Contribute to your company’s success by learning how to build, analyze and implement effective alliances, strategic partnerships, and equity partnerships within the industry. Deregulation and Open Skies, Alliances, Equity Partnerships and Strategic Partnerships (Classroom, 5 days)
United Kingdom, London (IATA)
22 Oct - 26 Oct
 Profit from the best practices of international leaders in Air Navigation Service Provision to reduce your costs and improve your operating result without compromising your safety performance. Cost Reduction Strategies for Air Navigation Service Providers (ANSPs) (Classroom, 5 days)
United Kingdom, London (IATA)
22 Oct - 26 Oct
 Improve your knowledge of international air cargo law conventions and recommended practices to better serve your organization and clients. Air Cargo Law and Convention (Classroom, 2 days)
United Kingdom, London (IATA)
29 Oct - 30 Oct
Demonstrate sound skills in applying aviation law in the context of route development and opening of new destinations Aviation Law for Route Network Development (Classroom, 4 days)
United Kingdom, London (IATA)
29 Oct - 1 Nov
Learn the foundations of Safety Performance Indicators (SPIs), and how to practically develop them, integration of safety objectives, SPIs and safety performance targets. Safety Performance Indicators (Classroom, 3 days)
United Kingdom, London (IATA)
31 Oct - 2 Nov

November - 2018
 Tools to maximize profit within your catchment area by attracting retailers and service providers. Learn to customize your marketing campaigns to bring in new airlines and higher flight frequencies. Airport Marketing & Corporate Communications Strategies (Classroom, 5 days)
United Kingdom, London (IATA)
12 Nov - 16 Nov
 Learn how to use benchmarking effectively to deliver service improvements and achieve better performance results. Benchmarking and Best Practices for Air Navigation Service Providers (Classroom, 5 days)
United Kingdom, London (IATA)
19 Nov - 23 Nov
Learn how ancillary sales work, the impact on airline and distribution systems, and how to develop ancillary revenue. Ancillary Revenue Strategies (Classroom, 4 days)
United Kingdom, London (IATA)
20 Nov - 23 Nov
 Gain up-to-date knowledge of the challenges faced by airlines operating to, from or within the European Union (EU). European Union (EU) Aviation Law (Classroom, 3 days)
United Kingdom, London (IATA)
21 Nov - 23 Nov
Learn the best practices and standards for the carriage of live animals by air Management of Live Animals Logistics (Classroom, 3 days)
United Kingdom, London (IATA)
26 Nov - 28 Nov
Learn how to use advocacy to shape current aviation policy and positively influence your organization’s business objectives. Aviation Policy and Advocacy (Classroom, 3 days)
United Kingdom, London (IATA)
28 Nov - 30 Nov

December - 2018
 Sharpen your skills in civil aviation strategic management, master planning and operational planning. Planning and Strategic Direction in Civil Aviation (Classroom, 5 days)
United Kingdom, London (IATA)
3 Dec - 7 Dec
 Techniques to generate passenger traffic amidst increasing competition. This course uses a competency-based approach to develop your skills as a strategic airline sales professional. Airline Sales and Key Account Management (Classroom, 4 days)
United Kingdom, London (IATA)
4 Dec - 7 Dec
 Financial and legal fundamentals to help you choose, draft, and negotiate an aircraft acquisition agreement. Aircraft Acquisition and Financing (Classroom, 4 days)
United Kingdom, London (IATA)
4 Dec - 7 Dec
An in-depth exploration of the fundamentals of cargo airline business management strategy, skills, and development tools. Cargo Airline Management with Business Simulation (Classroom, 5 days)
United Kingdom, London (IATA)
10 Dec - 14 Dec
Gain a wide range of tools and techniques to develop a strategic sales plan in a competitive air cargo industry. Cargo Sales and Key Account Management (Classroom, 4 days)
United Kingdom, London (IATA)
17 Dec - 20 Dec

January - 2019
 Strengthen your understanding of air service agreements and public and international air law. International Air Law for Lawyers and Legal Professionals (Classroom, 5 days)
United Kingdom, London (IATA)
21 Jan - 25 Jan

February - 2019
 This course will develop your knowledge, attitudes, and skills required to effectively develop, conduct and evaluate a course. Instructional Techniques (Classroom, 5 days)
United Kingdom, London (IATA)
4 Feb - 8 Feb
 Assure efficient and compliant security operations with this review of industry standards, risk assessment and people management practices. Aviation Security Management (Classroom, 5 days)
United Kingdom, London (IATA)
11 Feb - 15 Feb
Test your management skills and strategic thinking to run your own airline and decide on the network, fleet, schedule, marketing and revenue management. Airline Business Models and Competitive Strategies (Classroom, 5 days) Virtual Simulation Program
United Kingdom, London (IATA)
11 Feb - 15 Feb
 Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy. Human Resources Management (Classroom, 5 days)
United Kingdom, London (IATA)
18 Feb - 22 Feb
 Learn the essentials of IATA's SeMS initiative and how it can make your organization IOSA compliant. Leave the course with tools to build a SeMS that produces measurable and auditable results. Security Management Systems - SeMS (Classroom, 5 days)
United Kingdom, London (IATA)
18 Feb - 22 Feb
 Stay up-to-date with your knowledge of the IATA/ICAO Dangerous Goods Regulations. Dangerous Goods Regulations (DGR) - Instructor Refresher (Classroom, 3 days)
United Kingdom, London (IATA)
27 Feb - 1 Mar
Using the IATA Cargo-XML manual and toolkit, learn how to implement Cargo-XML within your organization and how to convert between Cargo-XML and Cargo-IMP. Cargo XML Messaging and Standards (Classroom, 3 days)
United Kingdom, London (IATA)
27 Feb - 1 Mar

March - 2019
 Confidently apply instructional design principles and instructional techniques to design and deliver an IATA Dangerous Goods Regulations training program. Professional Skills for DGR Instructors - Categories 1,2,3,6 (Classroom, 5 days)
United Kingdom, London (IATA)
4 Mar - 8 Mar
Learn about the major digital transformation initiatives impacting the airline and its finance function, and build a change strategy with the help of IATA experts. Digital Airline and Change Strategy (Classroom, 3 days)
United Kingdom, London (IATA)
13 Mar - 15 Mar
 Be prepared to plan, deliver and assure your aviation organization's Emergency Response Plan (ERP). Emergency Response Planning for CAAs and Air Navigation Service Providers
United Kingdom, London (IATA)
18 Mar - 22 Mar
 Learn the fundamentals for pricing journeys, interpreting constructed fares and decoding e-ticket data to provide your customers the best service possible. Passenger Fares and Ticketing - Basic (Classroom, 5 days)
United Kingdom, London (IATA)
18 Mar - 22 Mar
 Study Integrated Risk Management techniques for aviation industry operations and learn how to implement risk management processes in your organization. Corporate Risk Management (Classroom, 5 days)
United Kingdom, London (IATA)
25 Mar - 29 Mar

April - 2019
 Marketing concepts for customer acquisition and retention, including: commercial strategy development, product management, market research techniques and distribution channels. Airline Marketing - Advanced (Classroom, 4 days)
United Kingdom, London (IATA)
2 Apr - 5 Apr
Plan your organization’s finances to maintain compliance and high standards to address new security regulations and effectively optimize your security and protection costs. Security Financial Planning and Optimization (Classroom, 3 days)
United Kingdom, London (IATA)
15 Apr - 17 Apr
This course provides an introduction to QMS components and objectives that you can establish within your operations. Quality Management (QMS) for Airlines (Classroom, 4 days)
United Kingdom, London (IATA)
15 Apr - 18 Apr
Learn the best practices and standards for the carriage of live animals by air Management of Live Animals Logistics (Classroom, 3 days)
United Kingdom, London (IATA)
15 Apr - 17 Apr
 Gain a clear understanding of the relevant practical issues of EU competition substantive rules, as well as EU institutions and their rules. Global Aviation Competition/Antitrust Law (Classroom, 3 days)
United Kingdom, London (IATA)
24 Apr - 26 Apr
Learn how to implement Resolution 753, a new requirement for IATA members to track baggage. Baggage Tracking – Implementation and Compliance (Classroom, 3 days)
United Kingdom, London (IATA)
24 Apr - 26 Apr
 If you’re a new airline recruit or an aviation company with airline clients, this course will bring you up to speed on key airline business practices to help you succeed in the industry. Airline Business Foundations (Classroom, 5 days)
United Kingdom, London (IATA)
29 Apr - 3 May

May - 2019
 Financial and legal fundamentals to help you choose, draft, and negotiate an aircraft acquisition agreement. Aircraft Acquisition and Financing (Classroom, 4 days)
United Kingdom, London (IATA)
7 May - 10 May
 Learn effective techniques of managing Air Cargo Operations in order to save money, avoid risks, and enhance operations. Managing Air Cargo Operations (Classroom, 4 days)
United Kingdom, London (IATA)
7 May - 10 May
This course will help your organization determine where to start in what can seem like a never-ending effort to protect your information and systems. Aviation Cyber Security (Classroom, 3 days)
United Kingdom, London (IATA)
8 May - 10 May
Prepare for each phase of a negotiation process, and determine both short-term and long-term costs of negotiating. International Negotiation Skills (Classroom, 5 days)
United Kingdom, London (IATA)
20 May - 24 May
Gain the skills to carry out transformational projects through industry recommended practices for successful Fast Travel implementations Passenger Processing Design and Implementation (Classroom, 2 days)
United Kingdom, London (IATA)
28 May - 29 May
Identify solutions to keep your clients happy, their data safe and avoid sanctions Data Protection – Key Principles and International Framework (Classroom, 2 days)
United Kingdom, London (IATA)
30 May - 31 May

June - 2019
Gain the knowledge needed to bring out the best in the people you manage Managing People Performance (Classroom, 5 days)
United Kingdom, London (IATA)
3 Jun - 7 Jun
 Learn how to properly manage and control the procurement process with your suppliers. Procurement and Contracts Management (30 PDUs, classroom, 5 days)
United Kingdom, London (IATA)
3 Jun - 7 Jun
 Improve customer relationship management and customer service for Civil Aviation Authorities and Air Navigation Service Providers. Customer Service for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers (Classroom, 5 days)
United Kingdom, London (IATA)
10 Jun - 14 Jun
 Lead talent development and plan the succession for the sustainability of your organization. Leadership Development and Succession Planning (Classroom, 5 days)
United Kingdom, London (IATA)
10 Jun - 14 Jun
Meet the requirements of the IOSA Standard and Recommended Practice (ISARP) ORG 3.4.13 IOSA Airline Auditor Training (Classroom)
United Kingdom, London (IATA)
10 Jun - 14 Jun
 Learn the basic drafting principles and agreements for aircraft sales and purchases, interlining, maintenance and catering, ground handling and more. Airline Contract Law (Classroom, 4 days)
United Kingdom, London (IATA)
11 Jun - 14 Jun
 Management techniques to facilitate large operations. Learn how to evaluate contractors, manage contracts and implement airport security countermeasures that support passenger facilitation. Aviation Security Management - Advanced (Classroom, 5 days)
United Kingdom, London (IATA)
17 Jun - 21 Jun
This course will teach you the fundamentals of project management. Project Management Essentials (30 PDUs, classroom, 5 days)
United Kingdom, London (IATA)
17 Jun - 21 Jun
Focussing on the IOSA discipline - Operational Control and Flight Dispatch (DSP), you will be equipped with the knowledge and skills to perform internal audits using the IOSA DSP checklist. IOSA Airline Auditor – Operational Control and Flight Dispatch (DSP) Discipline (Classroom, 2 days)
United Kingdom, London (IATA)
17 Jun - 18 Jun
Learn how to use the IOSA auditor actions and interpret IOSA Standards and Recommended Practices (ISARPs) IOSA Airline Auditor – Flight Operations (FLT) Discipline (Classroom, 3 days)
United Kingdom, London (IATA)
19 Jun - 21 Jun
 From minor in-flight incidents to bomb threats and hijacking situations, learn tested techniques to handle a range of passenger disturbances. Practice your response skills in a series of exercises. In-flight Security (Classroom, 5 days)
United Kingdom, London (IATA)
24 Jun - 28 Jun

July - 2019
This course will equip you with tools and methodology you can easily apply when taking on multiple projects, programs, and portfolios. Monitoring and Controlling Multiple Projects, 30 PDUs (Classroom, 5 days)
United Kingdom, London (IATA)
1 Jul - 5 Jul
 Review the cargo system with an international perspective, focusing on the business, operations and regulatory fundamentals. Air Cargo Management (Classroom, 5 days)
United Kingdom, London (IATA)
15 Jul - 19 Jul
Based on recommendations from the ICAO Universal Security Audit Program and the IATA Security Manual, this course helps you develop an employee background vetting program that fits the context of your company. AVSEC Background Vetting and Insider Threat Mitigation (Classroom, 3 days)
United Kingdom, London (IATA)
24 Jul - 26 Jul
 Examine cargo demand and create marketing solutions for your target market; strategize creative and cost-effective marketing. Cargo Marketing and Advertising (Classroom, 4 days)
United Kingdom, London (IATA)
30 Jul - 2 Aug
Improve your effectiveness as a manager to create and strengthen a team, understand different behavioral characteristics, set clear expectations. Managing People and Teams (Classroom, 3 days)
United Kingdom, London (IATA)
31 Jul - 2 Aug

August - 2019
Learn how to identify and calm unruly behavior in its early stages; develop your skills with role-play exercises carried out throughout the course. Unruly Passenger Prevention and Response (Classroom, 3 days)
United Kingdom, London (IATA)
7 Aug - 9 Aug
 Learn how to manage aviation quality with a process-driven approach. Increase customer satisfaction and safety by following industry best practices. Management of Aviation Quality and Service (Classroom, 5 days)
United Kingdom, London (IATA)
12 Aug - 16 Aug
 Gain an overview of the history of the PBN concept, GNSS theory, Area Navigation (RNAV), RNP, and airspace planning and design. Performance-Based Navigation (PBN) I (Classroom, 5 days)
United Kingdom, London (IATA)
19 Aug - 23 Aug
Demonstrate sound skills in applying aviation law in the context of route development and opening of new destinations Aviation Law for Route Network Development (Classroom, 4 days)
United Kingdom, London (IATA)
27 Aug - 30 Aug
 Social media crash course and communication best practices to develop a successful social media strategy around the latest communication channels. Airline Social Media Strategy (Classroom, 3 days)
United Kingdom, London (IATA)
28 Aug - 30 Aug

September - 2019
Improve your communication and presentation skills in a multicultural environment. Effective Communication Skills (Classroom, 5 days)
United Kingdom, London (IATA)
2 Sep - 6 Sep
Further develop your project planning skills and acquire practical techniques to deal with real projects. Project Management - Advanced (30 PDUs, classroom, 5 days)
United Kingdom, London (IATA)
9 Sep - 13 Sep
 Review the latest industry regulations for airlines and the airport security operations that affect your business. Learn best practices to help you analyze and prevent common threats. Airline Security Operations Optimization (Classroom, 5 days)
United Kingdom, London (IATA)
16 Sep - 20 Sep
 Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn procedures to maintain a viable cost reduction program within your organization. Airline Leading Practices and Cost Reduction Strategies (Classroom, 5 days)
United Kingdom, London (IATA)
16 Sep - 20 Sep
 Gain clarity on the main aviation insurance conventions and protocols, types of coverage available, and practices for insuring hull and liability risks. Law of Aviation Insurance (Classroom, 3 days)
United Kingdom, London (IATA)
18 Sep - 20 Sep
Acquire a general understanding of aviation law relevant to air navigation services, airlines, civil aviation authorities and airports. Aviation Law for Managers (non-lawyers) (Classroom, 5 days)
United Kingdom, London (IATA)
23 Sep - 27 Sep
 Learn the essentials of civil aviation management. Civil Aviation Management (Classroom, 5 days)
United Kingdom, London (IATA)
30 Sep - 4 Oct

October - 2019
 Strengthen your understanding of air service agreements and public and international air law. International Air Law for Lawyers and Legal Professionals (Classroom, 5 days)
United Kingdom, London (IATA)
7 Oct - 11 Oct
 Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations. Safety Management Systems (SMS) for Airports (Classroom, 5 days)
United Kingdom, London (IATA)
7 Oct - 11 Oct
Learn new techniques to manage and negotiate complex sales transactions: identifying strategic sales targets, anticipating customer responses and consultative selling techniques. Airline Sales Strategies - Advanced (Classroom, 4 days)
United Kingdom, London (IATA)
15 Oct - 18 Oct
 Gain up-to-date knowledge of the challenges faced by airlines operating to, from or within the European Union (EU). European Union (EU) Aviation Law (Classroom, 3 days)
United Kingdom, London (IATA)
16 Oct - 18 Oct
Learn the best practices and standards for the carriage of live animals by air Management of Live Animals Logistics (Classroom, 3 days)
United Kingdom, London (IATA)
23 Oct - 25 Oct
Obtain the necessary skills to manage civil aviation policy and regulation. Managing Aviation Policy and Regulation (Classroom, 5 days)
United Kingdom, London (IATA)
28 Oct - 1 Nov
Learn the foundations of Safety Performance Indicators (SPIs), and how to practically develop them, integration of safety objectives, SPIs and safety performance targets. Safety Performance Indicators (Classroom, 3 days)
United Kingdom, London (IATA)
30 Oct - 1 Nov

November - 2019
Test your management skills and strategic thinking to run your own airline and decide on the network, fleet, schedule, marketing and revenue management. Airline Business Models and Competitive Strategies (Classroom, 5 days) Virtual Simulation Program
United Kingdom, London (IATA)
4 Nov - 8 Nov
Learn the requirements of the healthcare industry for an air cargo logistics service provider, to become a player in the pharmaceutical logistics market. Temperature Controlled Cargo Operations (Classroom, 3 days)
United Kingdom, London (IATA)
4 Nov - 6 Nov
This course will bring you up-to-speed on container types and their special operating procedures so you can ensure your equipment and services meet industry requirements. Temperature Controlled Container Operations (Classroom, 2 days)
United Kingdom, London (IATA)
7 Nov - 8 Nov
 Learn the basic drafting principles and agreements for aircraft sales and purchases, interlining, maintenance and catering, ground handling and more. Airline Contract Law (Classroom, 4 days)
United Kingdom, London (IATA)
12 Nov - 15 Nov
 Ensure your compliance with ICAO Annex 17 audit requirements, plus international and national security programs. Learn how to conduct audits and quality control across multiple security segments. Security Audit and Quality Control (Classroom, 5 days)
United Kingdom, London (IATA)
18 Nov - 22 Nov
 Leveraging IATA know-how look deeper into economic and policy developments affecting the global air transport industry. Examine Financial Forecasts, Industry Outlooks, profitability, regulations. Air Transport Economics (Classroom, 5 days)
United Kingdom, London (IATA)
25 Nov - 29 Nov
 Financial and legal fundamentals to help you choose, draft, and negotiate an aircraft acquisition agreement. Aircraft Acquisition and Financing (Classroom, 4 days)
United Kingdom, London (IATA)
26 Nov - 29 Nov

December - 2019
 This course provides a standard internal audit process you can immediately apply within your business to ensure compliance with common regulations and quality standards. Audit, Quality and Risk Management for Temperature Controlled Cargo (Classroom, 5 Days)
United Kingdom, London (IATA)
2 Dec - 6 Dec
 Learn how to handle difficult customers and situations confidently, maximize each customer contact and develop loyalty. Customer Service (Classroom, 3 days)
United Kingdom, London (IATA)
4 Dec - 6 Dec
 Gain the knowledge and skills to manage aircraft certification and continuing airworthiness as per the current ICAO Annexes, regulations and requirements (FAA, JAA, EASA). Aircraft Airworthiness and Air Carrier Certification (Classroom, 5 days)
United Kingdom, London (IATA)
9 Dec - 13 Dec
 Techniques to generate passenger traffic amidst increasing competition. This course uses a competency-based approach to develop your skills as a strategic airline sales professional. Airline Sales and Key Account Management (Classroom, 4 days)
United Kingdom, London (IATA)
10 Dec - 13 Dec

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