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IATA Training Center - Madrid, Spain

The Madrid training center is located in the IATA offices at Paseo de la Castellana, one of the city's most important arteries. It takes only ten minutes to get to the historic city center.

      Madrid office and team        Madrid office

Practical information

Getting here

The office is easily accessible by underground or taxi from the Madrid Barajas Airport. Hotels, restaurants, and shopping areas are conveniently nearby.

IATA Training and Development Institute
Paseo de la Castellana 95
28046 - Madrid
See on map


As a course participant you can benefit from special rates with hotels near the IATA office. You will receive reservation details once registered for a course.

Onsite facilities

Printers, WiFi Internet connection, free beverages and quiet workspaces are available for you to use during your time at the Madrid training center.


Plan what to do during your stay on the Madrid tourism website


For more information about training in Madrid, please contact our office in Geneva:

Tel: +41.22.770.2820
Fax: +41.22.770.2681
Contact us online

Courses in Madrid

February - 2016
 If you’re a new airline recruit or an aviation company with airline clients, this course will bring you up to speed on key airline business practices to help you succeed in the industry. Airline Business Foundations (Classroom, 5 days)
Spain, Madrid (IATA)
8 Feb - 12 Feb
 Gain an overview of the history of the PBN concept, GNSS theory, Area Navigation (RNAV), RNP, and airspace planning and design. Performance-Based Navigation (PBN) I (Classroom, 5 days)
Spain, Madrid (IATA)
22 Feb - 26 Feb
 Learn strategic planning and design to help you plan for new infrastructure and land design that optimize airport operations and customer service. Airport Master Planning (Classroom, 5 days)
Spain, Madrid (IATA)
29 Feb - 4 Mar
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices. Emergency Planning and Response for Airports and GSPs (Classroom, 5 days)
Spain, Madrid (IATA)
29 Feb - 4 Mar

March - 2016
 Be up-to-date on aviation environmental issues and their management, with a special emphasis on new technology, improved operations and modernized methods of airspace and airport management. Aviation and the Environment (Classroom, 5 days)
Spain, Madrid (IATA)
7 Mar - 11 Mar
 Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp. Station / Ground Handling Management (Classroom, 5 days)
Spain, Madrid (IATA)
14 Mar - 18 Mar
This comprehensive course covers all operational topics required for category 3 staff. ULD Operations (Classroom, 3 days)
Spain, Madrid (IATA)
21 Mar - 23 Mar
 Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations. Safety Management Systems (SMS) for Airports (Classroom, 5 days)
Spain, Madrid (IATA)
28 Mar - 1 Apr

April - 2016
Gracias a este curso, adquirirá los conocimientos necesarios para sacar lo mejor de las personas que dirige. Gestión del rendimiento de las personas (presencial, 5 días)
Spain, Madrid (IATA)
4 Apr - 8 Apr
 Learn how to use benchmarking effectively to deliver service improvements and achieve better performance results. Explore ANSP Key Result Areas and acquire new tools to measure and compare success. Benchmarking and Best Practices for Air Navigation Service Providers (Classroom, 5 days)
Spain, Madrid (IATA)
11 Apr - 15 Apr
 Strengthen your understanding of air service agreements and public and international air law. International Air Law for Lawyers and Legal Professionals (Classroom, 5 days)
Spain, Madrid (IATA)
18 Apr - 22 Apr
 Understand what it takes to lead an airline to success in this dynamic learning environment! Use the latest simulation technology to manage a virtual airline through real-life business scenarios. Airline Business Models and Competitive Strategies (Classroom, 5 days) Virtual Simulation Program
Spain, Madrid (IATA)
25 Apr - 29 Apr

May - 2016
Aprenda acerca del desempeño profesional, evaluando las necesidades de capacitación, la forma de trabajo e interacción con el personal, el rendimiento, las técnicas y los elementos culturales. Evaluación de las Necesidades de Capacitación (presencial, 3 días)
Spain, Madrid (IATA)
3 May - 5 May
Learn how to build an effective cyber security strategy, the process of cyber security risk management, and common cyber security solutions. Executive Cyber Security Awareness Education Program Workshop (Classroom, 2 days)
Spain, Madrid (IATA)
3 May - 4 May
Get the latest updates on the ASBU work coordinated by ICAO and review the leading examples, NextGen and SESAR. Managing the Implementation of Aviation System Block Upgrades (ASBUs) (Classroom, 5 days)
Spain, Madrid (IATA)
9 May - 13 May
 Gain a comprehensive overview of human factors in aviation and the key reference documents and methodologies. Human Factors in Aviation (Classroom, 5 days)
Spain, Madrid (IATA)
23 May - 27 May
Take an inside look at today's leading distribution models and strategies, gaining tools to optimize your company’s distribution processes. Airline Distribution Strategies and e-Commerce (Classroom, 5 days)
Spain, Madrid (IATA)
30 May - 3 Jun

June - 2016
Further develop your project planning skills and acquire practical techniques to deal with real projects. You will gain hands-on experience using project software and understand how it can support your project planning. Project Management - Advanced (30 PDUs, classroom, 5 days)
Spain, Madrid (IATA)
6 Jun - 10 Jun
 Aprenda a mejorar la gestión y manipulación de mercancías farmacéuticas analizando las necesidades de logística y las tendencias del sector médico. Manipulación de Mercancías Sensibles a la Temperatura (presencial, 3 días)
Spain, Madrid (IATA)
6 Jun - 8 Jun
 Gain a clear understanding of the relevant practical issues of EU competition substantive rules, as well as EU institutions and their rules. European Union (EU) Aviation Antitrust Law (Classroom, 3 days)
Spain, Madrid (IATA)
14 Jun - 16 Jun
 Learn the fundamentals for pricing journeys, interpreting constructed fares and decoding e-ticket data to provide your customers the best service possible. Passenger Fares and Ticketing - Basic (Classroom, 5 days)
Spain, Madrid (IATA)
20 Jun - 24 Jun
 Learn key route forecasting and scheduling techniques that will help you get the best use of your aircraft resources and fleet. Network, Fleet and Schedule Planning (Classroom, 5 days)
Spain, Madrid (IATA)
27 Jun - 1 Jul

July - 2016
 Techniques to generate passenger traffic amidst increasing competition. This course uses a competency-based approach to develop your skills as a strategic airline sales professional. Airline Sales and Key Account Management (Classroom, 4 days)
Spain, Madrid (IATA)
5 Jul - 8 Jul
 Apply the rules of the Prorate Manual-Passenger (PMP) and the Multilateral Proration Agreement-Passenger (MPA-P) within your organization. Passenger Proration - Fundamentals (Classroom, 5 days)
Spain, Madrid (IATA)
11 Jul - 15 Jul
Learn new techniques to manage and negotiate complex sales transactions: identifying strategic sales targets, anticipating customer responses and consultative selling techniques. Airline Sales Strategies - Advanced (Classroom, 4 days)
Spain, Madrid (IATA)
19 Jul - 22 Jul

August - 2016
 Learn how to interpret special fare conditions and provide alternatives to system pricing failures so you can offer the best deals that consider the accompanying ticket restrictions. Special Fares and Ticketing - Intermediate (Classroom, 5 days)
Spain, Madrid (IATA)
1 Aug - 5 Aug
This course will teach you the fundamentals of project management. Project Management Essentials (30 PDUs, classroom, 5 days)
Spain, Madrid (IATA)
22 Aug - 26 Aug

September - 2016
Learn how to identify and calm unruly behavior in its early stages; develop your skills with role-play exercises carried out throughout the course. Unruly Passenger Prevention and Response (Classroom, 3 days)
Spain, Madrid (IATA)
13 Sep - 15 Sep
 Aplique los procedimientos y las normativas recogidas en el manual sobre contabilidad de ingresos (Revenue Accounting Manual) y las Resoluciones de la IATA. Contabilización y Control Interlínea de Pasajeros (presencial, 5 días)
Spain, Madrid (IATA)
19 Sep - 23 Sep
Iniciar una carrera profesional en el ámbito de la capacitación con sólidos conocimientos que demuestren lo que se requiere para ser un buen instructor. Técnicas de Instrucción (presencial, 5 días)
Spain, Madrid (IATA)
26 Sep - 30 Sep
 Improve your skills and techniques when obtaining safety information directly from individuals or groups or when taking part in an investigation into an aviation incident or accident. Safety Interviewing of Aviation Agents and Witnesses (Classroom, 5 days)
Spain, Madrid (IATA)
26 Sep - 30 Sep

October - 2016
 Benefit from the latest in scientific discoveries and developments in the management of risk posed by fatigue in aviation. Fatigue Risk Management Systems (FRMS) (Classroom, 3 days)
Spain, Madrid (IATA)
18 Oct - 20 Oct
La IATA fija las normas conducentes a la seguridad operacional. Fórmese con los expertos de la IATA en mercancías peligrosas. Normativas de la IATA relativas a mercancías peligrosas (DGR) - introducción categoría 6 (presencial, 5 días)
Spain, Madrid (IATA)
24 Oct - 28 Oct

November - 2016
 Learn how to handle difficult customers and situations confidently, maximize each customer contact and develop loyalty. Customer Service (Classroom, 3 days)
Spain, Madrid (IATA)
2 Nov - 4 Nov
Learn baggage pro-rate from the moment of payment of passenger claim till the agreement is made and the settlement of pro-rate amounts between respective carriers takes place. Baggage Claims and Proration (Classroom, 3 days)
Spain, Madrid (IATA)
15 Nov - 17 Nov
 Learn the essentials to manage a profitable airport: how to assess financial performance, control costs and analyze the impact of industry financial trends on airport strategy and operations. Airport Financial Management (Classroom, 5 days)
Spain, Madrid (IATA)
28 Nov - 2 Dec

December - 2016
 Strengthen your understanding of air service agreements and public and international air law. International Air Law for Lawyers and Legal Professionals (Classroom, 5 days)
Spain, Madrid (IATA)
12 Dec - 16 Dec


Additional information

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