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IATA Training Center - Madrid, Spain

The Madrid training center is located in the IATA offices at Paseo de la Castellana, one of the city's most important arteries. It takes only ten minutes to get to the historic city center.

      Madrid office and team        Madrid office

Practical information

Getting here

The office is easily accessible by underground or taxi from the Madrid Barajas Airport. Hotels, restaurants, and shopping areas are conveniently nearby.

IATA Training and Development Institute
Paseo de la Castellana 95
28046 - Madrid
See on map


As a course participant you can benefit from special rates with hotels near the IATA office. You will receive reservation details once registered for a course.

Onsite facilities

Printers, WiFi Internet connection, free beverages and quiet workspaces are available for you to use during your time at the Madrid training center.


Plan what to do during your stay on the Madrid tourism website


For more information about training in Madrid, please contact our office in Geneva:

Tel: +41.22.770.2820
Fax: +41.22.770.2681
Contact us online

Courses in Madrid

May - 2014
 Receive tools to run safer and more cost-effective maintenance and engineering operations. MRM - Maintenance Resources Management (Classroom, 4 days)
Spain, Madrid (IATA)
20 May - 23 May
 Build a framework to ensure quality across your organization and take this important step to becoming ISAGO registered. Ground Operations Documentation and ISAGO (Classroom, 5 days)
Spain, Madrid (IATA)
26 May - 30 May

June - 2014
 Learn the fundamentals for pricing journeys, interpreting constructed fares and decoding e-ticket data to provide your customers the best service possible. Passenger Fares and Ticketing - Basic (Classroom, 5 days)
Spain, Madrid (IATA)
2 Jun - 6 Jun
Aircraft maintenance represents a substantial but necessary cost for every airline. This course introduces tools for controlling and reducing maintenance costs without compromising on quality. Aircraft Maintenance Cost Management (Classroom, 4 days)
Spain, Madrid (IATA)
10 Jun - 13 Jun
 Descubra los enfoques comunes de los requisitos y los procedimientos en el campo de la seguridad en la aviación. Sistemas de Gestión de la Seguridad Física - SeMS (presencial 5 días)
Spain, Madrid (IATA)
16 Jun - 20 Jun

July - 2014
 Gain a comprehensive overview of human factors in aviation and the key reference documents and methodologies. Human Factors in Aviation (Classroom, 5 days)
Spain, Madrid (IATA)
7 Jul - 11 Jul
 Learn key route forecasting and scheduling techniques that will help you get the best use of your aircraft resources and fleet. Network, Fleet and Schedule Planning (Classroom, 5 days)
Spain, Madrid (IATA)
14 Jul - 18 Jul
 Learn the basics of operational aviation security with an overview of recent threats and technological developments. Review ICAO and IATA documentation plus standard international procedures. Airport Security Operations Optimization (Classroom, 5 days)
Spain, Madrid (IATA)
21 Jul - 25 Jul
 Learn how to develop a TQM strategy and quality culture that achieves organizational effectiveness across all airport operations. Total Quality Management (TQM) for Airports (Classroom, 5 days)
Spain, Madrid (IATA)
28 Jul - 1 Aug

August - 2014
 Practical communication skills tomanage media response in an emergency and crisissituation before the corporate media management response team takes over. Crisis Communications and Media Response for Airport and Station Managers (Classroom, 2 days)
Spain, Madrid (IATA)
12 Aug - 13 Aug

September - 2014
 Techniques to generate passenger traffic amidst increasing competition. This course uses a competency-based approach to develop your skills as a strategic airline sales professional. Airline Sales and Key Account Management (Classroom, 4 days)
Spain, Madrid (IATA)
9 Sep - 12 Sep
This course covers the recurrent training requirements recommended by ICAO, EU, TSA, and other major security programs to help keep your organization compliant. Recurrent Aviation Security Training (Classroom, 3 days)
Spain, Madrid (IATA)
15 Sep - 17 Sep
 Gain up-to-date knowledge of the Revenue Accounting Manual (RAM) and its resolutions. Passenger Interline Accounting and Control (Classroom, 5 days)
Spain, Madrid (IATA)
22 Sep - 26 Sep
 Gain up-to-date knowledge of the Revenue Accounting Manual (RAM) and its resolutions. Passenger Interline Accounting and Control (Classroom, 5 days)
Spain, Madrid (IATA)
22 Sep - 26 Sep
 Drive a culture of excellence around customer service and communication. Airport Customer Service (Classroom, 3 days)
Spain, Madrid (IATA)
30 Sep - 2 Oct

October - 2014
 Learn aviation incident and accidentinvestigation requirements, techniques and working practices.Acquire a structured approach to managing safetyto prevent incidentsand accidents. Managing Accident Prevention and Investigation (Classroom, 5 days)
Spain, Madrid (IATA)
6 Oct - 10 Oct
 Develop best practices for jet fuel management. Aviation Fuel Management (Classroom, 3 days)
Spain, Madrid (IATA)
14 Oct - 16 Oct
 Learn how to prepare and manage your team's response to airport emergencies following ICAO and FAA standards and recommended practices for integrated response. Emergency Planning and Response for Airports (Classroom, 5 days)
Spain, Madrid (IATA)
20 Oct - 24 Oct
 Learn the essentials to manage a profitable airport: how to assess financial performance, control costs and analyze the impact of industry financial trends on airport strategy and operations. Airport Financial Management (Classroom, 5 days)
Spain, Madrid (IATA)
27 Oct - 31 Oct

November - 2014
 Understand the impact of state rights and obligations, charging policy, facilities financing, management and control on your air navigation services. Legal and Financial Issues for Air Navigation Service Providers (presencial, 5 días)
Spain, Madrid (IATA)
3 Nov - 7 Nov
 Apply the rules of the Prorate Manual-Passenger (PMP) and the Multilateral Proration Agreement-Passenger (MPA-P) within your organization. Passenger Proration - Fundamentals (Classroom, 5 days)
Spain, Madrid (IATA)
10 Nov - 14 Nov
 Assess your entitlement in accordance with the Multilateral Proration Agreements-Passenger (MPA-P). Passenger Proration - Advanced (Classroom, 5 days)
Spain, Madrid (IATA)
17 Nov - 21 Nov
 Take an insider look at leading distribution models and gain tools to help you implement a distribution strategy that leverages both traditional and e-commerce resources. Airline Distribution Strategies and e-Commerce (Classroom, 5 days)
Spain, Madrid (IATA)
24 Nov - 28 Nov
 Learn how to design lesson plans and instructional aids based on performance objectives. Gain practical experience by preparing and presenting short lessons during class. Aviation Security Train the Trainer (Classroom, 5 days)
Spain, Madrid (IATA)
24 Nov - 28 Nov

December - 2014
 Strengthen your understanding of air service agreements and public and international air law. International Air Law for Lawyers and Legal Professionals (Classroom, 5 days)
Spain, Madrid (IATA)
1 Dec - 5 Dec
 Learn how to handle difficult customers and situations confidently, maximize each customer contact and develop loyalty. Customer Service (Classroom, 3 days)
Spain, Madrid (IATA)
9 Dec - 11 Dec
Strategies to optimize your use of staff, equipment and procedures to prevent error at each phase of flight. Crew Resources Management (CRM) Implementation (Classroom, 3 days)
Spain, Madrid (IATA)
16 Dec - 18 Dec


Additional information

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