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IATA Training Center - Madrid, Spain

The Madrid training center is located in the IATA offices at Paseo de la Castellana, one of the city's most important arteries. It takes only ten minutes to get to the historic city center.

      Madrid office and team        Madrid office

Practical information

Getting here

The office is easily accessible by underground or taxi from the Madrid Barajas Airport. Hotels, restaurants, and shopping areas are conveniently nearby.

IATA Training and Development Institute
Paseo de la Castellana 95
28046 - Madrid
See on map


As a course participant you can benefit from special rates with hotels near the IATA office. You will receive reservation details once registered for a course.

Onsite facilities

Printers, WiFi Internet connection, free beverages and quiet workspaces are available for you to use during your time at the Madrid training center.


Plan what to do during your stay on the Madrid tourism website


For more information about training in Madrid, please contact our office in Geneva:

Tel: +41.22.770.2820
Fax: +41.22.770.2681
Contact us online

Courses in Madrid

March - 2015
 Be up-to-date on aviation environmental issues and their management, with a special emphasis on new technology, improved operations and modernized methods of airspace and airport management. Aviation and the Environment (Classroom, 5 days)
Spain, Madrid (IATA)
23 Mar - 27 Mar
 Learn operational aspects to perform quick turnarounds and minimize delays. Station Operations Control (Classroom, 4 days)
Spain, Madrid (IATA)
30 Mar - 2 Apr

April - 2015
 Centered on optimal aircraft turnaround, A-CDM is a collaborative approach that enables various stakeholders to optimize capacity and efficiency through the timely exchange of common language information with the goal of improving ATFM. Global Collaborative Decision Making (CDM) (Classroom, 4 days)
Spain, Madrid (IATA)
7 Apr - 10 Apr
 Understand what it takes to lead an airline to success in this dynamic learning environment! Use the latest simulation technology to manage a virtual airline through real-life business scenarios. Airline Business Models and Competitive Strategies (Classroom, 5 days) Virtual Simulation Program
Spain, Madrid (IATA)
13 Apr - 17 Apr
 Strengthen your understanding of air service agreements and public and international air law. International Air Law for Lawyers and Legal Professionals (Classroom, 5 days)
Spain, Madrid (IATA)
20 Apr - 24 Apr

May - 2015
 Address security vulnerabilities in your organization and equip your facility to handle the aftermath of a crisis. Learn how to assess risks, develop a crisis plan and set up a crisis center. Security Risk and Crisis Management (Classroom, 5 days)
Spain, Madrid (IATA)
4 May - 8 May
 This course helps to gain an understanding of implementing checks and controls within agencies. IATA Governance and Systems in the BSP (Classroom, 2 days)
Spain, Madrid (IATA)
12 May - 13 May
 Launch your career in training with a solid foundation of what it takes to be a good instructor. Instructional Techniques (Classroom, 5 days)
Spain, Madrid (IATA)
18 May - 22 May
 Improve your skills and techniques when obtaining safety information directly from individuals or groups or when taking part in an investigation into an aviation incident or accident. Witness Interview Techniques in Aircraft Accident and Incident Investigation (Classroom, 5 days)
Spain, Madrid (IATA)
25 May - 29 May

June - 2015
 Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error. Human Factors in Ground Operations (Classroom, 3 days)
Spain, Madrid (IATA)
2 Jun - 4 Jun
 Apply the rules of the Prorate Manual-Passenger (PMP) and the Multilateral Proration Agreement-Passenger (MPA-P) within your organization. Passenger Proration - Fundamentals (Classroom, 5 days)
Spain, Madrid (IATA)
29 Jun - 3 Jul

July - 2015
 Protect your revenue and increase productivity with a complete review of passenger revenue accounting and control activities. Integrated Approach to Passenger Revenue Accounting and Control (Classroom, 5 days)
Spain, Madrid (IATA)
6 Jul - 10 Jul
 Techniques to generate passenger traffic amidst increasing competition. This course uses a competency-based approach to develop your skills as a strategic airline sales professional. Airline Sales and Key Account Management (Classroom, 4 days)
Spain, Madrid (IATA)
14 Jul - 17 Jul
 Learn key route forecasting and scheduling techniques that will help you get the best use of your aircraft resources and fleet. Network, Fleet and Schedule Planning (Classroom, 5 days)
Spain, Madrid (IATA)
27 Jul - 31 Jul

August - 2015
 Learn the fundamentals for pricing journeys, interpreting constructed fares and decoding e-ticket data to provide your customers the best service possible. Passenger Fares and Ticketing - Basic (Classroom, 5 days)
Spain, Madrid (IATA)
3 Aug - 7 Aug
 Master steps and checks in normal fare construction of a single pricing unit as well as for contiguous pricing units. Passenger Fares and Ticketing - Advanced (Classroom)
Spain, Madrid (IATA)
17 Aug - 28 Aug
No description available. Management of Air Navigation Services (presencial, 5 días)
Spain, Madrid (IATA)
31 Aug - 4 Sep

September - 2015
Working from the API-PNR Toolkit, the practical exercises in this course will help you understand the steps to building a data program in alignment with international standards. Passenger Data Program (Classroom, 3 days)
Spain, Madrid (IATA)
7 Sep - 9 Sep
 Understand accounting terms and concepts; learn about financial statements and their construction. Accounting and Finance for Non-Finance Managers (Classroom, 3 days)
Spain, Madrid (IATA)
15 Sep - 17 Sep
 Learn how to design lesson plans and instructional aids based on performance objectives. Gain practical experience by preparing and presenting short lessons during class. Aviation Security Train the Trainer (Classroom, 5 days)
Spain, Madrid (IATA)
21 Sep - 25 Sep
 Learn the basic drafting principles and agreements for aircraft sales and purchases, interlining, maintenance and catering, ground handling and more. Airline Contract Law (Classroom, 4 days)
Spain, Madrid (IATA)
22 Sep - 25 Sep
 Learn to recognize ticketing entries and handle voluntary and involuntary e-ticket alterations. Passenger Fares and Ticketing Alterations (Classroom, 4 days)
Spain, Madrid (IATA)
29 Sep - 2 Oct

October - 2015
 Learn aviation incident and accidentinvestigation requirements, techniques and working practices.Acquire a structured approach to managing safetyto prevent incidentsand accidents. Managing Accident Prevention and Investigation (Classroom, 5 days)
Spain, Madrid (IATA)
5 Oct - 9 Oct
Learn about the most recent developments in European (EU) Union and Asia Pacific aviation legal systems, including changes to liberalization, competition and consumer protection laws. Aviation Law and Policy in the EU and ASPAC: Liberalization, Competition and Consumer Protection with the Legal Symposium Entry (Classroom, 3 days)
Spain, Madrid (IATA)
13 Oct - 15 Oct
 Gain up-to-date knowledge of the Revenue Accounting Manual (RAM) and its resolutions. Passenger Interline Accounting and Control (Classroom, 5 days)
Spain, Madrid (IATA)
19 Oct - 23 Oct
La IATA fija las normas conducentes a la seguridad operacional. Fórmese con los expertos de la IATA en mercancías peligrosas. Normativas de la IATA relativas a mercancías peligrosas (DGR) - introducción categoría 6 (presencial, 5 días)
Spain, Madrid (IATA)
26 Oct - 30 Oct

November - 2015
 Learn how to handle difficult customers and situations confidently, maximize each customer contact and develop loyalty. Customer Service (Classroom, 3 days)
Spain, Madrid (IATA)
3 Nov - 5 Nov
 Receive tools to run safer and more cost-effective maintenance and engineering operations. MRM - Maintenance Resources Management (Classroom, 4 days)
Spain, Madrid (IATA)
10 Nov - 13 Nov
 Gain a comprehensive overview of the air transportation industry plus management and presentation skills to boost your career. Air Transportation Management (Classroom, 5 days)
Spain, Madrid (IATA)
16 Nov - 20 Nov
 Learn the fundamentals for pricing journeys, interpreting constructed fares and decoding e-ticket data to provide your customers the best service possible. Passenger Fares and Ticketing - Basic (Classroom, 5 days)
Spain, Madrid (IATA)
23 Nov - 27 Nov
Further develop your project planning skills and acquire practical techniques to deal with real projects. You will gain hands-on experience using project software and understand how it can support your project planning. Project Management - Advanced (30 PDUs, classroom, 5 days)
Spain, Madrid (IATA)
23 Nov - 27 Nov
 Strengthen your understanding of air service agreements and public and international air law. International Air Law for Lawyers and Legal Professionals (Classroom, 5 days)
Spain, Madrid (IATA)
30 Nov - 4 Dec

December - 2015
 Sign better deals by improving your tactics and techniques. International Negotiation Skills (Classroom, 5 days)
Spain, Madrid (IATA)
7 Dec - 11 Dec
 Understand the impact of state rights and obligations, charging policy, facilities financing, management and control on your air navigation services. Legal and Financial Issues for Air Navigation Service Providers (presencial, 5 días)
Spain, Madrid (IATA)
14 Dec - 18 Dec


Additional information

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